Heather Tuffin

[Heather Tuffin @heathertuffin]

@CityofCT Any idea what time the Loch road work will be finished?

[Heather Tuffin @heathertuffin]

@KatesCurious https://t.co/S0toYVyk1u

[Western Cape Gov @WesternCapeGov]

🎥#JerusalemaDanceChallenge take two - this time our Hospital of Hope healthcare workers. 🙌 What an amazing team. Thank you for all your hard work on the frontline. #covid19 #cticc @MasterKGsa

[J.K. Rowling @jk_rowling]

I have a small announcement, but before I get started, I
want to head off one possible source of confusion.
********************************************
THIS IS NOT A HARRY POTTER SPIN-OFF
********************************************
1/13

[Brené Brown @BreneBrown]

But I'm doing it anyway.
https://t.co/3TOOObziw2

[LeanInstituteAfrica @Lean_Africa]

Article about @WestCapeHealth Emergency Medicine Services using #leanthinking to improve on their purpose of saving lives. Attention is on mission time, defined as “from the time a call comes in, until patient is handed over & admitted to facility”. @PlanetLean @heathertuffin

[LeanInstituteAfrica @Lean_Africa]

Don't miss out! Lean Healthcare Summit 2019: Start Small. Go Big or Go Home. #leanafrica19 #leanhealthcare #healthcare #continuousimprovement @UCTGSB @BerthaCentre @KosheekS @ZameerBrey @heathertuffin @bandilemasuku @HealthZA @SAMedicalAssoc @PlanetLean @HCValue

[Kat Butler @heykatbutler]

If, as a clinician, you have learned how to pronounce the word meningoencephalocele (or hemophagocytic lymphohistiocytosis, or whatever) you can 💯% learn to pronounce the name of your patient, colleague, or trainee. I believe in you. #MedEd

[Mike Rother @RealMikeRother]

The success of your life, team or organization may be proportional to how much uncertainty you can handle. Uncertainty happens, but how we respond is a choice. Simple, effective, scientific-thinking response patterns can be practiced and developed into habits. Toyota Kata!

[Rhys Thomas @DrGetafix]

As much as I'm sure they'll want to fire the driver, they need to ask themselves: "How did our system evolve to the point where it could fail so spectacularly after such a small variation."

[Mike Rother @RealMikeRother]

Value Stream Mappers: It's the 20th anniversary of the book "Learning to See." Prof. Jeff Liker and I reflected on lessons-learned about VSM and made this short SlideShare. Click through it to learn more about using value stream mapping with Toyota Kata. https://t.co/7QpgpGS1nX

[Heather Tuffin @heathertuffin]

Irvine from Nibbly Bits admits “I was the one giving all the warnings” #Mindset #humility #PowerofLean #leanafrica2018

[Heather Tuffin @heathertuffin]

⁦@stephanedrees⁩ changing staff’s mindsets with, quite literally, Mindset (by Carol Dweck). #RealChange #leanafrica18

[Heather Tuffin @heathertuffin]

@DVGoubergen teaching us how to treat service value-streams with shared resources like traffic flow with lights and intersections! #leanafrica18

[Heather Tuffin @heathertuffin]

@DVGoubergen “failure demand is a major cause of uselessly getting tired” #leanafrica18

[Heather Tuffin @heathertuffin]

@DVGoubergen “stop focusing on (value-adding) activities and rather focus on connections” #leanafrica18

[LeanInstituteAfrica @Lean_Africa]

⁦@DrTimLondon⁩ from @UCTGSB⁩ asks delegates in his full-house session: do you know your organisation’s values? Do you know what they mean? Do you share that same understanding with your colleagues? Most people said yes to 1st question, but not others. #leanafrica18

[LeanInstituteAfrica @Lean_Africa]

Moving forward with people: be really considered when you’re thinking about hiring. Think about the selection of process. Pick someone who is committed to organisation’s values. Great points from senior lecturer ⁦@UCTGSB⁩ ⁦@DrTimLondon⁩ #leanafrica18

[Heather Tuffin @heathertuffin]

⁦@DrTimLondon⁩ speaking about "Building blocks for Leading Lean Organisations": "no unicorns, no rainbows, no puppies: be specific" #leanafrica18

[Heather Tuffin @heathertuffin]

@DrTimLondon "Do you have a development system or a promotion process?" #leanafrica18