HugoBus

I design things, teach design and like to think about how education and learning can be done differently.

[HugoBus @hugobusbr]

@HSBC_HK Yes after an hour of trying to figure it out.

[HugoBus @hugobusbr]

Hey @HSBC_HK how is it that your new online banking system is less easy to use than the old one. We’ve been here an hour with one of your colleagues and they can’t figure out how to help us. All on top of waiting 45 mins for an appointment we’d already made.

[HugoBus @hugobusbr]

@easyJet Appreciate the information, thank you. I think a lot of people have been confused because we've had literally no information. The only updates I've really had have been here.

[HugoBus @hugobusbr]

@easyJet we could all do with some updates on EZY9228...

[HugoBus @hugobusbr]

@easyJet Yes I have the app, standing in line now for apparent 15:15 takeoff but no boarding has yet commenced and no update on the app

[HugoBus @hugobusbr]

@easyJet Appreciate the response @easyJet unfortunately nothing was arranged by ground crew... It's made for a bleak ending to our honeymoon as we were wanting to spend time with out families before flying back home to Asia...

[HugoBus @hugobusbr]

Hope @easyJet sort this out...

[Cristina Carducci @CrisCarducciUk]

@easyJet It should have been down to @easyJet to arrange our accommodations and giving us food and water but... nope, that didn’t happen. And guess what, now? Just advised our new flight is having technical issues too and so we will (if we will) depart delayed again. #cardboardplanes

[HugoBus @hugobusbr]

@easyJet hope you're picking this up...

[Chopstixfix @Chopstixfix]

This is a disgrace @easyJet !

[Chopstixfix @Chopstixfix]

All in all @easyJet highly disappointed at the handling of this situation, lack of customer information and transparency. It would have been better to cancel the flight and reassign us to different flights, instead we've been stuck in Bilbao for 15hrs waiting for a 1h50 flight!!!

[Chopstixfix @Chopstixfix]

This is the same flight my husband and I are on, are we seriously expected to stay in this airport @easyJet with no further info or alternatives #whatajoke
This is not how I was envisaging my honeymoon to finish.

[HugoBus @hugobusbr]

@easyJet I could have probably taken the @Eurostar from Biarritz and would be home faster... But at least you offered 20 hotel rooms for 180 passengers... 🤔🤔🤔

[HugoBus @hugobusbr]

Cheers @easyJet for this... Delay number one... Given 5 months in advance...

[HugoBus @hugobusbr]

@easyJet does your delays policy not state a cash value of €4.50 pp for every two hours of delay on flights up to 1500km?
17hrs * €4.50 = €9...?? 🤔🤔🤔

[HugoBus @hugobusbr]

Now @easyJet surely a flight which is meant to take off at 21:55 on the 1st August and then is (so far) scheduled to be taking off at 15:15 on the 2nd August... 17hrs later than the original time, to be then given €9 per person for F&B seems a bit rich

[HugoBus @hugobusbr]

Boo to @easyJet for then (the following morning) waking us up with two further delays to ESY9228 pushing the flight yet further into the depths of the afternoon... What an end to my honeymoon you have given us

[HugoBus @hugobusbr]

So @easyJet upon disembarkation of the plane (fair enough technical difficulties, play safe etc) we were provided with very unclear info, no hotel or petty cash and no clarity on the alternative flight provision...

[HugoBus @hugobusbr]

Dear me @easyJet what a fiasco we're in, Bilbao... EZY9228 initially delayed by 45 minutes, then 30 minutes on tarmac then delayed indefinitely until the next day...

[HugoBus @hugobusbr]

@jasonthomas93 @ISO50 @ConcordHall love Spectre!!!

[HugoBus @hugobusbr]

#NowPlaying Spectre by Tycho on #Spotify @ianbach http://t.co/xdKaIfYzBR