@sarahgirlwonder @zozo1976@dfat Good to know. My kids' new passport arrived, but 1 kid's renewal hasn't come. 6 wks yesterday. Call centre said although I lodged it on 12th, they received it 17th, so it's 6 wks from 17th! First I've heard of that! So frustrating my adult one is 8wks+ & no sign of it.
@Sole51697162@myse21ke@story_of_geege@dfat Thnx. U say all documents - u mean a new passport application, photos, ID proof etc again? Or copy of your original application?
@myse21ke@story_of_geege@Sole51697162@dfat How long did u wait in queue, and was the passport given to you in a day or 2 from when u went in? Any extra payments? Good that you got it sorted!
@story_of_geege@Sole51697162@dfat@myse21ke I was sent it by the call centre. Was waiting for 3hrs to be answered, after waiting nearly a week to get thru. I can't find it online, but it's just a credit card auth form with a title note saying for passport priority processing.
@our_oyster@brontefreya@dfat Hi not sure who u asking but I didn't queue. Managed to get thru on phone last week. They promised to have it ready this Friday🤞it's been 9 weeks now!
@Sole51697162@dfat@myse21ke Let me answer this given the dfat account only repeats the same msg. You can make it express and pay only the additional fee. But, u need to fill a special form. They need to send it to u. Had to wait many days + 3 hrs on phone for someone to tell me this!
@myse21ke@dfat Let me answer this given the dfat account only repeats the same msg. You can make it express and pay only the additional fee. But, u need to fill a special form. They need to send it to u. Had to wait many days + 3 hrs on phone for someone to tell me this!