Our Oyster

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[Our Oyster @our_oyster]

Check out these fun, hands-on @KiwiCo projects for young scientists, artists & makers ages 0-16+. https://t.co/Vd8g6gOT8R

[Our Oyster @our_oyster]

@dfat they said my passport was finalised Friday morning but wasn’t printed yet. I need it by Monday for my travel. How long does it take to print it? #australianpassport #dfat

[Our Oyster @our_oyster]

@jgcdiz @GrinbergSimone @NatalyiaWallace @dfat Did you get it in time?

[Our Oyster @our_oyster]

#dfat @dfat #australianpassport #sydneypassportoffice Can anyone tell me if its worth q'ing to pay the extra? I was told by the phone ppl they would call me back to make payment (3x) but no one does. Also have been told the office will help until 2 days before flight. HELP

[Our Oyster @our_oyster]

@dfat What's the turn around time to get a response on that email address you keep publishing? I have sent 5 emails over 3 weeks and still no response....

[Our Oyster @our_oyster]

@dfat Just got hung up on after 2 hours on hold.... its like the hunger games just to speak to someone

[Our Oyster @our_oyster]

@barbiedutter @Bikash203 What do I do if I have one to collect and one to inquire about? Which line?

[Our Oyster @our_oyster]

@dfat What time should I start queueing in order to speak to someone at Sydney office? 3AM? 4AM? does anyone have advice? How early is necessary to go?

[Our Oyster @our_oyster]

@katieloojones @dfat @DFATVic Did you get your passport? I think the only way to do it is to queue unfortunately. I think they only process it if you queue.

[Our Oyster @our_oyster]

@YourBoyShane17 @stussy_ktsls @TimWattsMP @dfat Yikes! Lucky I live near it. I’ll definitely go the crack of dawn. Thanks for all your help. What a mess though

[Our Oyster @our_oyster]

@stussy_ktsls @YourBoyShane17 @TimWattsMP @dfat I’ll be going to the Sydney one. It’s probably going to be more hectic than Canberra but I’m crossing my fingers!

[Our Oyster @our_oyster]

@YourBoyShane17 @stussy_ktsls @TimWattsMP @dfat Oh great! Maybe I’ll go in next week. Phone ppl have not been helpful and no one answers the emails. My flight is in 3 weeks but I also need the passport 1 week prior to do the covid registration for my destination country. Thanks for the advice!

[Our Oyster @our_oyster]

@YourBoyShane17 @stussy_ktsls @TimWattsMP @dfat How long was it before your travel that you went in person? I’ve heard that they won’t do anything until 3 days before your travel so I don’t know if going in earlier is a waste of time or not? I’ve gotten through the phone twice and they don’t do anything

[Our Oyster @our_oyster]

@nalaimo @dfat @stussy_ktsls @TimWattsMP I've sent an email via the website three weeks ago, and 4 direct within the last three weeks and have received nothing. I even attached my Dad's doctors report of late stage cancer and still no response....

[Our Oyster @our_oyster]

@dfat I've emailed four times over the last two weeks and no answer. I finally got through to the call centre and they said they would put it in priority and someone would call me back to pay the fee in two days - but that never happened. Now what?

[Our Oyster @our_oyster]

@ironide @brontefreya @dfat Did you get it today as promised? I got through on the phone Tuesday and they said they would escalate it to be done in two days and so far I have received nothing... on hold with them now... 2 hours so far...

[Our Oyster @our_oyster]

@dfat I have emailed that address three times over the last 10 days and still no response. If I don’t hear back in the next week, my only option will be to queue I guess.

[Our Oyster @our_oyster]

@dfat I see you changed the timeframe today from “up to 6 weeks” to “minimum of 6 weeks”. Will those of us who lodged with the 6 week promise still have that “honoured”? Is there any way I can pay now to have priority?

[Our Oyster @our_oyster]

@brontefreya @ironide @dfat Hey! Did you manage to get it processed by queuing? I’m considering it as three emails have gone unanswered now.