@LeShuttle To follow - we went through passport control at 6.40pm for a train that departed at 7.20pm. To confirm, we were not late and the incompetence of staff members meant that our departure time came & went while we were stuck in a queue. I travel with E.T lots & this isnโt normal
@LeShuttle Sorry no we werenโt late. We were stuck in a queue behind a red light and barrier for 20min items until the train left. We can see the train from where we are waiting. Nobody told us what was happening, we had to go and ask and the staff were extremely unhelpful!
@Hermesparcels I called your customer service team yesterday but havenโt had a response and there is nothing on your website to help. I paid for next day postage and received an email to say my order would be delayed by 24hrs.
@grind hey - I got x2 coffees earlier today but the app crashed when I tried to get onto my card to give my membership number. I have proof of purchase can you guys load my missing points?
@LeShuttle Hi Karine, I would like to book a 1 night trip for next week but concerned about any upcoming travel restrictions. What is your cancellation policy for this? Do you still have the Peace Of Mind Promise offer on?
@airtransat are refusing a refund for a flight that they cancelled. Iโve spent the last 2 months chasing for this refund with limited dialogue from their CS team. @MartinSLewis any update on where customers stand? #airlinerefunds
@MartinSLewis Iโve filled this in for two of my disputes @airtransat and @budgetaircouk both of which cancelled my flights over 2 months ago and still no refund despite countless emails, calls, tweets, Fb messages. @airtransat are only offering vouchers and @budgetaircouk have yet to update.