Ben Congleton

CEO and Cofounder, Olark

[Ben Congleton @jaminben]

Hey @elonmusk looks like Tesla's Youtube channel is hacked and promoting a bitcoin scam

[Ben Congleton @jaminben]

@Zboozee @CongletonBen @olark Thanks for the props @Zboozee. I am @jaminben on twitter.

[Ben Congleton @jaminben]

@Zboozee @DDAgency_Team Hey @Zboozee let's find a time to catch you up on our 2-way Olark/Slate integration :) - given we already integrate with Hubspot, there might be some extra magic to do together with the @DDAgency_Team.

[Olark AI @olark]

Our CEO @jaminben was on his way to becoming a professor... until... 🧐🤫

Thanks to @Zboozee for this amazing interview

#highereducation #Founder

[Olark AI @olark]

We asked our community for the best 📚Books and 🎧Podcasts for #HigherEd #Enrollment teams - and voila!
👉🏾 https://t.co/unpln9qSR3

What would you add?

Includes: @teamenrollify, #TheHigherEdMarketer - @BartCaylor, #RiseandSizzle by @1BMcTalks @PRLessons by @Marcwhitt

[Ben Congleton @jaminben]

@djkalbert @CSUNCOD I felt the same way about my talk, I tried to reframe anxiety as excitement. I think the anxiety means you really care - and really caring means it's going to go well. I am sure you'll do great :)

[Ben Congleton @jaminben]

#csunatc22 Is anyone here an expert on input devices for rsi - nerve pain? #a11y #CSUN

[Olark AI @olark]

Are you in *higher education?* 🎓
Have you been thinking about ways to increase enrollment?
Or how to use website chat to engage with potential students?

👉🏾 https://t.co/KSxClyReDX

#highereducation #liveChat

[Ben Congleton @jaminben]

@GeoffTRoberts Chatbots are ruining user expectations, such that when you see a bubble in the lower right hand corner of a website you now expect it to not let you talk to a human being.

The only way SMBs are going to be able to compete is with relationships -- so there's damage to undo.

[Ben Congleton @jaminben]

I wanted to share some ❤️ this weekend. Our cat Franklin passed away on Friday. He was the original Bootstrap Cat, and emotional support through many ups and downs of our journey. A tribute to a friend: https://t.co/SJ05fJzMKW. #pet #loss #resilience #bootstrapcat #startupcat

[Olark AI @olark]

What is “satisfactory” customer service? Here’s how to go beyond CSAT metrics. https://t.co/U2mfnqWtyz #customersupport #customermetrics

[Ben Congleton @jaminben]

If you’re an #engineering leader, this is a useful article (from my fellow Olarker Nick) on running a virtual retreat: https://t.co/hW9w4l2ox4 P.S… We are hiring! #remotejobs

[Ben Congleton @jaminben]

@TomALloyd @AlexKavel Thanks @alexkravel. @TomALloyd we have some pretty interesting automation/bot betas about to go live -- we are working on some innovative approaches to make the bot experience more human/personal. If you or your client are interested, you can email [email protected], or reply direct

[Ben Congleton @jaminben]

@DanPriceSeattle @olark If you or your customers feel like what we do would help, would gladly work out any sort of pricing/deal/discount - like I said, I really appreciate what you and @GravityPymts do, and this time is pretty rough for small businesses, we gotta stick together.

[Ben Congleton @jaminben]

@nbaschez We started working on @olark in 2007. You worked with us in the early days, I think it made us cheap and scrappy, and willing to do much with very little. We worked for $0 for 2 years, and not much more than that the 3rd year.

[Ben Congleton @jaminben]

@TheWildTwitch @jfriedlaender @olark Thanks for the kind words :) Intercom has raised something like 240M, @Olark bootstrapped with 65K total from some friend and family and YC. When your company exists to serve your customers (as opposed to provide return to your VCs) you get to build a customer aligned company.

[Tammy Bjelland @TammyBjelland]

@mayamiddlemiss @laurel_farrer @jkriggins @teresamdouglas @mwermuth @rkasper @mayamiddlemiss "Rose, thorn, bud" at team meetings. We share on our weekly internal blog, & do checkins with Wulu (by @olark ) on Slack. I've been extremely open about my own struggles with anxiety through various channels, and that helps others feel like they can open up, too

[Ben Congleton @jaminben]

A few years after graduating from @ycombinator, @Olark walked away from what could potentially have been a very lucrative acquisition offer. This is the first time I am telling the story publicly :) #startup #ycombinator #exit

https://t.co/liOykzG1pv

[mjpizz @mjpizz]

almost can't believe @Olark is turning 10! been enjoying some time reflecting with @jaminben on a decade of fits & starts, failures & successes, and all the Olarkers that shaped who we are today 🙂 https://t.co/UJQ3Xw3s3F