@lufthansa has started a new skimming scheme - sell tickets without telling passengers that they need a full visa to transit through Germany! The enforce it at the last minute, leaving old passengers £1000s out of pocket to rebook and the stress to organize their travel
#inhuman
@ubereats_uk been 1.5 hours since my order and no one has even picked it. Uber has already passed the latest time you mentioned at the time of order.
Pick and deliver on time.
I am not paying you to deliver my lunch at dinner.
Terrible service!
cc: @dkhos ; @jitsegroen
@UberUKI_Support@dkhos@jitsegroen
Timeline:
1:25 order placed
3:25 order delivered
7:45pm Uber support still hasn’t reached out despite “pretending” in replies. I sent personal info to @ubereats_uk at 3:30pm
Customer service @ Uber = non-existent
@ubereats_uk@dkhos
I got a confirmation from your customer service that delivering after 2 hour is normal and doesn’t require any apology or explanation or adjustment or refund.
Seems this is business as normal. They can confirm! They even thanked me for my understanding cc:@jitsegroen
Uber knew I had to go to the airport, so they raised the price on me. This wasn’t surge pricing as the driver showed me he got £30. Nothing changed in 5 mins. Except what they knew. Uber kept half of that trip, not their usual 25% take rate
This is not good @MayorofLondon@dkhos
This is not all. Uber is literally skimming riders.
I booked an Uber on Sunday. 5 mins before booking I checked how long it might take for it to arrive. The fare was £40. 5 mins later when I was ready to leave the fare changed to £60. The driver got £30 - he showed me.
I took an @Uber today and for the first time was offered a NYC yellow cab. I thought good for Uber supporting the cabbies. I asked the driver about his experience with Uber and he surprised me by saying it was bad.
He explained that even when the passenger agreed to pay a tip to the driver on the Uber app, the driver did not receive a tip and Uber kept the tip for itself.
I said that this could not be true so he asked me to test it. When the ride finished I added a $5.00 tip. His screen showed that I paid no tip.
The driver was right. In short, Uber is massively increasing its margins and profits in NYC by ripping off NYC cab drivers.
I texted @dkhos Dara from Uber midday today and sent this photo of the driver’s screen. He did not respond. I like Dara, but this is really bad. I can only assume that Dara is unaware of this.
Uber needs to immediately return the stolen funds with interest to the NYC taxi drivers and to other drivers in any other markets where they are doing the same and they should deeply apologize. And Uber should restate its earnings to reflect this overstatement of margins and profits.
This needs to happen now. @ericadamsfornyc Mayor Adams, I am sure agrees.
I've been at NVIDIA for 6 years and 3 promotions. My compensation has gone up 500% since I started.
Work hard at a good company you believe in, and you will be rewarded.
@GavinSBaker@martin_casado@a16z Or perhaps, CIOs have been foolishly bullish last five years. They have just realised that and the gap between today and next 3 years is normalising to what they have actually achieved over last 3
See chart below