"AI is now doing the equivalent work of 700 full-time agents and is “on par with human agents in regard to customer satisfaction score”. Klarna also adds that “it is more accur..." From https://t.co/dskDueybJT via @readwise
@method_inc iterating and challenging the status quo helps us maintain our edge when it comes to creating digital products. Check out our latest blog to learn how to replicate this success in your own organization:
https://t.co/BdDXaRk3RB
Join us Wednesday.
@Product Coffee Roundtable: 🚀 First 90 Days With a New Product.
Host: Johanna Vander Ven
What are the key things to accomplish? What do you need to establish to be successful?
#newproduct#productmanagement
https://t.co/dH5cnICEhv
@Delta myself and a couple hundred other passengers need to be compensated for the rooms you made us purchase at @atlantisbahamas $1000/night due to flight DL 1976 being delayed 4 times for over 30 hours. How do we contact you without 2-6 hour hold times. We already lost a day!
#EMPATHY:
"I saw him go down and I didn't see anyone go over there to help him," Hoefer said, adding that he knew he needed to stay. "I know how this feels, (and wanted) to help him get through this cramp until someone came over."
https://t.co/7ZiIuZod4h
On Thursday, Sept. 30 at 7pm, IxDA Atlanta will be discussing Storytelling in UX. Feel free to attend so you can share your tips or ask for help when it comes to #tellingstories in #ux.
https://t.co/NZGzabtGY9
LESSONS LEARNED FROM MOVING ESTABLISHED MEDIA COMPANIES INTO NEW MARKETS: Presented by TAG Media & Entertainment.
Great opportunity to here how leaders @WarnerMedia@FOXTV and Gray Television are finding new revenue streams for their organizations:
https://t.co/SMhjVHP1CS
Mark your calendars 🗓️ August 14th (12PM EST - 1PM). @mjarena, VP of Talent & Development at Amazon Web Services will showcase how the use of network analysis can enable organizations to better understand how different social arr…https://t.co/D1bWoCFpH0 https://t.co/dZo8lDCTZZ
Interested in building awesome new products and platforms for enterprise companies? Skookum, a GlobalLogic company is hiring Product Strategists and Developers for our Atlanta office. Remote positions are also available. If you are…https://t.co/pABfRRxQd6 https://t.co/LxWDYkp3OC
The process of co-creating a current-state journey map helps develop a shared understanding of what customers experience today, areas of friction and process inefficiencies, and strategic opportunities. Get this done in 7 steps: https://t.co/BhPe6A0QTr via @Skookum
Design thinking ≠ workshops
Fall in ♥️ w/ the RIGHT problem, not a solution
Design for who people are, not who we want them to be
👂 E66 of @SherpaPod w/ Jason Rome @Skookum@GlobalLogic & get other nuggets like these!
🎙️https://t.co/DKsqlkDolr
#WFH#designthinking#pinksocks
The switch to remote work has led to many of our partners asking about best practices for facilitating a remote workshop. We’ve been working with distributed teams on virtual workshops for years, but this current situation creates…https://t.co/7KsOGQOLg1 https://t.co/sdy0pFAWjk
A Stoic Look at Software Development by our own Glenn Goodrich. "The philosophy fits our industry so well you might think Marcus Aurelius was a COBOL developer on the side." https://t.co/SsMpCidpZe # #softwaredevelopment#stoicism https://t.co/8A3AHqGA2H