Jess Shea

Partner Marketer | Beer Enthusiast | Avid PC Gamer | Lover or all things LOTR, The Witcher, and GoT

[Jess Shea @JessSheaFive9]

@Five9 Fusion for @Salesforce is here. Our next-gen integration combines real-time CX power with the depth of Salesforce to deliver smarter, faster, AI-driven service. Read on:
#PartnerPowered #CRM #CustomerExperience #AI #Salesforce https://t.co/J8AZpnvhRu

[Jess Shea @JessSheaFive9]

Together, @Five9 and @ServiceNow are reimagining customer service for the #AI era. Come see it all at ServiceNow Knowledge 2025, happening May 6–9 in Las Vegas! Visit us at booth 3617. #Knowledge25 #PartnerPowered #ServiceNow #TheNewCX https://t.co/MJRRktRDqr

[Jess Shea @JessSheaFive9]

In this @BizTechMagazine article, @Five9 CTO @jdrosen2 shares actionable advice for #IT leaders deploying #AI agents in the enterprise. Read on:
#CustomerExperience https://t.co/M5PLoRj7he

[Jess Shea @JessSheaFive9]

📢 Big news: @Five9 announced Five9 Fusion for @Salesforce, a unified #CCaaS and #CRM solution. Read more via @cxtodaynews:
#PartnerPowered #CustomerExperience https://t.co/28LGPtLlBc

[Jess Shea @JessSheaFive9]

Get ready for the next @Five9 #AIIRL tour stop in Raleigh, NC. Join us to hear real-world insights from experts at @Cresta, and @NM_Financial as they share real-world use cases, insights, & inspiration. Secure your spot:
#TheNewCX #CustomerExperience https://t.co/CEgZtgtL2M

[Jess Shea @JessSheaFive9]

El Customer Experience Summit, organizado por @BPrO_org, empieza mañana y no queremos que te pierdas la oportunidad de visitarnos. Pásate por el stand no. 25. #CXSUMMIT2025 #CX #InteligenciaArtificial @Five9 https://t.co/BOXBtQ9giX

[Jess Shea @JessSheaFive9]

#CX is evolving fast, and many brands are struggling to keep up. The key is a proactive approach:

1️⃣ Design frictionless experiences
2️⃣ Empower agents with the right tools
3️⃣ Leverage customer feedback

Read on:
#TheNewCX #AI @Five9 https://t.co/syY869GEFl

[Jess Shea @JessSheaFive9]

In her latest @martechcube interview, @Five9 CMO @NikiHall shares insights on how AI is transforming CX and why a human-first approach still matters.​ Read the full conversation:​
#CX #AI #MarTech #CustomerExperience #Leadership https://t.co/eAeiWXJTTt

[Jess Shea @JessSheaFive9]

Only 22% of customers can choose how they engage with brands today, but by 2030, they'll expect full control. Join @Five9's Steve Blood, @ExpInv, & @mason_companies at @CCW_Digital to explore the future of omnichannel #CX. Register now:
#TheNewCX https://t.co/PySBJHQx6Y

[Jess Shea @JessSheaFive9]

Kristine McNamee, VP Global Guest Contact Centers at @WyndhamHotels explores what #TheNewCX means to her and the power of customer experience personalization. Learn more about our customers' stories: https://t.co/AZwXEsznQV
#CustomerSuccess #PowerOfMore @Five9

[Jess Shea @JessSheaFive9]

🏆 @Five9 AI Agents won the 2025 Artificial Intelligence Excellence Award for Innovative #AI Products. Plus, Five9 GenAI Studio was named a finalist. Big thanks to @BigAwards for the recognition. #AIAwards #TheNewCX https://t.co/r7xrc0vfET

[Jess Shea @JessSheaFive9]

At @Five9, we are committed to AI innovation, and we are proud to be recognized as an AI leader by the @BigAwards 2025 AI Excellence Awards. Read on:
#ArtificialIntelligence #AIAwards #InnovationExcellence #TheNewCX https://t.co/rakYS03Zum

[Jess Shea @JessSheaFive9]

@Five9 announced Spotlight for Five9 #AI Insights, a new offering designed to help companies utilize generative AI-powered insights, using Five9 Genius AI, & unlock the full potential of their customer interaction data.
#EnterpriseConnect #TheNewCX https://t.co/rLAhgDfJzp

[Jess Shea @JessSheaFive9]

👓 With @Five9 @VSPVisionCare realized:

✔️ Millions in savings by owning Intelligent Virtual Agent management.
✔️ A reduction in support costs by two full-time employees.
✔️ A 100% remote workforce.

#CustomerSuccess #CustomerExperience #AI #TheNewCX https://t.co/RRVDl7ghRj

[Jess Shea @JessSheaFive9]

Steve Blood, VP of Market Intelligence and Evangelism at @Five9, shares his expert vision with @cxtodaynews host Charlie Mitchell on how the contact center agent role will transform by 2030. Watch the full interview: #CustomerExperience #TheNewCX #CXToday https://t.co/LTeco2XRwa

[Jess Shea @JessSheaFive9]

🔍 Looking for an internship for this summer? At @Five9 , we tailor our intern program to provide participants with real, impactful work.

Apply today to our 2025 Summer Internship positions!

#Five9Intern #Internship #LifeAtFive9 https://t.co/VG1DfhmXGk

[Jess Shea @JessSheaFive9]

At @Five9, we're not just celebrating our amazing partners, we're elevating them. Discover how we're hitting the ground running this year and setting the stage for even greater success together. #PartnerPowered #CustomerExperience #TheNewCX https://t.co/YAORS4vE4A

[Jess Shea @JessSheaFive9]

Reserva la fecha. @Five9 será patrocinador Gold del Customer Experience Summit 2025 y estaremos ubicados en el stand no. 25. La Nueva #CX Empieza Aquí. ¡Nos vemos en Cartagena! #InteligenciaArtificial @BPrO_org https://t.co/JfDGuBW13Z

[Jess Shea @JessSheaFive9]

We're excited to announce the launch of our refreshed @Five9 Global Partner Locator, designed to empower our partners to showcase their expertise & simplify connecting our customers with the right global partners. Explore now:
#PartnerPowered #TheNewCX https://t.co/t09SYfY4yx

[Jess Shea @JessSheaFive9]

For years, #AI has helped businesses automate, analyze, and improve efficiency. Tools like @Five9 AI Insights turn data into valuable intelligence. Learn how to do more with your data. #CX #TheNewCX https://t.co/qONrQ0qwKL