@JAYMHARX@JAYMHARX Thanks for your patience! We've located your request(#11817556), and our team has already replied by email, so please check your inbox (and spam folder). Any further follow-ups will continue there.
@JAYMHARX Hi! We can help with this, but we'll need to check your account to understand why purchases are disabled. Since that involves account-specific details, please contact us privately here: https://t.co/f9WjhuzVdW
Sometimes, the best product feedback happens face-to-face.
At WordCamp Belgrade, the Jetpack team stepped out from behind the booth for a few rapid-fire conversations with the people who use our products every day.
@DaveTaylor Fair point, the reference code shouldn't be the only clue. We're looking at making the alert type and diagnostic detail clearer right in the email itself. Appreciate you flagging it! 🙏
@DaveTaylor@davetaylor All Jetpack Monitor alerts include a reference like "[123456789/server]" where "server" is the type of alert. The codes and suggestions on how to resolve are detailed here: https://t.co/AAfdtDZ1gm
@shanejackman23@shanejackman23 Thanks for confirming. Since this involves account-specific details, please email us from the address tied to your Jetpack account and tell us what error you see. You can reach out to us directly from this form https://t.co/avpxlO0J6e Thanks!
@shanejackman23@shanejackman23 Got it! You’d like to manage both sites from the same login and easily switch between them. That’s definitely possible. Are the two sites currently connected to different https://t.co/TDFQOebopK accounts?
@shanejackman23 When you say “merge,” do you mean moving the posts/pages from the old site to the new one, or also things like followers, subscribers, and the domain? Let us know what you’d like to bring over.
@msarora23 Hi there, sorry about that! Could you please contact us at https://t.co/8UoIE8TQAX with your site URL? We'll take a look at it for you. Thanks!