Jill Jackson

[Jill Jackson @jillmjackson]

@CastoreEngland you have addressed a parcel for me to the wrong address. Evri have it but can’t change the address without you telling them to and you aren’t responding to any email sent asking you to sort for last 3 weeks. How can I either get the parcel or a refund please

[Jill Jackson @jillmjackson]

@LNER Thanks for at least passing on. Just seems a shame LNER don’t try to make this stop when the train is already going through the station.

[Jill Jackson @jillmjackson]

@LNER although your app is saying good service for my journey it seems 16.45 Leeds to Peterborough is actually cancelled. Any chance the 17.15 Leeds to KX will stop at Peterborough?

[Jill Jackson @jillmjackson]

@LNER I realised that - was just hoping that you would put in an extra stop to avoid inconveniencing me twice. Would be good customer service.

[Jill Jackson @jillmjackson]

@LNER disappointing that despite all disruption in area today you won’t put on additional stop at Peterborough for 14.15 from Leeds

[Jill Jackson @jillmjackson]

Disgusting - especially after waiting a week for an appointment and now being told the earliest anyone can come is the 17th.

[Andrew jackson @AndrewJacko566]

The state the @HotpointUK engineer left my washing machine in yesterday. Shorting the electric in my whole house and can’t return until 24/5/23. Disgusting and dangerous!

[Jill Jackson @jillmjackson]

@EE is there a problem with phone signal in the Peterborough area at present. Unable to make calls. Not limited to just me.

[Jill Jackson @jillmjackson]

In a world of so many people just thinking of themselves this is so lovely

[BBC Breakfast @BBCBreakfast]

100-year-old Peter Davies was recognised in the 2023 New Year Honours list for his voluntary work helping children learn how to read.

He told #BBCBreakfast how he reacted when he found out about his Honour.

[Jill Jackson @jillmjackson]

@elicaspa have only had my hob a month but am really not happy with it. Would welcome someone getting in touch to try and resolve the issues.

[Jill Jackson @jillmjackson]

@HolmCath Fudge tart.

[Jill Jackson @jillmjackson]

@LidlGB appalling customer service both in store and on the phone today when a price on your website was different to in store. Advised that nothing could be done other than provide ‘feedback’ but not to me?

[Jill Jackson @jillmjackson]

@SharkHomeUK need to learn from @ring_uk about good customer services. Ring replaced doorbell with minimum fuss. Shark refused to honour the warranty the item was sold with. Don’t hesitate to buy a Ring device but don’t go anywhere near Shark products. #customerexperience

[Accent Housing @AccentHousing]

We have now been granted planning permission by @bradfordmdc to regenerate our Ripleyville estate, following consultation on our proposed plans to redevelop the site https://t.co/NKrD4ZoU2P

[Jill Jackson @jillmjackson]

@SharkHomeUK Why would it have a shorter guarantee and why does my documentation say 5 years if it isn’t. This is misinformation and misleading. In addition you have an obligation to provide your formal complaints process regardless.

[Jill Jackson @jillmjackson]

@SharkHomeUK I have been attempting to make a formal complaint about a problem with the Shark Handheld but am being thwarted by your customer services team. I have requested details on numerous occasions without success. Appalling customer service.

[Jill Jackson @jillmjackson]

@SharkHomeUK Having sent the DM as requested we have been again advised that it is not under warranty and also not been provided with formal complaint process. This is ridiculous. Please provide details of the formal complaint process.

[Jill Jackson @jillmjackson]

@SharkHomeUK Having sent the DM as requested we have been again advised that it is not under warranty and also not been provided with formal complaint process. This is ridiculous

[Jill Jackson @jillmjackson]

@SharkHomeUK Thanks. I have sent a DM. How long should I expect to wait to hear further?

[Jill Jackson @jillmjackson]

So the DM process you suggested seems to be an issue as I was tweeting on behalf of my daughter they are not happy to accept DM from me and say she has to call them despite me providing her contact info as they requested. Still we are going round in circles with poor service.

[Jill Jackson @jillmjackson]

@SharkHomeUK Yes I’ve already done that, 3 times… twice I was sent a new part and that didn’t fix it and I then had to start the whole process all over again, as you can no longer reply to the email thread after they’ve posted you a part.

[Jill Jackson @jillmjackson]

@SharkHomeUK That seems pointless as I have already been in touch with your customer services on a number of occasions but got nowhere. The handheld isn’t working having stopped 6 mths after months I bought it with what I was led to believe in the purchase email was a 5 year guarantee.