James Mountford

Internal communicator at work, keen train traveller and foodie in my spare time...

[James Mountford @jmountforduk]

#5yearsofTailscale

[Tailscale @Tailscale]

🎉We're celebrating 5 years of Tailscale! Read on for key lessons learned from half a decade of simplifying secure networking + enter to win one of five lifetime Personal Plus plans! Repost to win
🗒️ Full rules in blog post https://t.co/elPJ4n2rvV

[James Mountford @jmountforduk]

@Hyperoptic How can your latest update at 23:08 still refer to an engineer that should have arrived three hours earlier? And so much for regular text updates 😖

[James Mountford @jmountforduk]

@AqaraSmarthouse I’m trying to use your End User & Customer Support link on your website to get in touch - https://t.co/oBd70u2fUA - but it keeps returning a ‘server where the page is located isn’t responding’ error. Can you please let me know how I can request support?

[James Mountford @jmountforduk]

@OctopusEnergy please can you send @SmarthoundUK a working Octopus Home Mini so they can continue to develop their excellent independent Octopus Watch app? 🙏🏻🐙😊

[James Mountford @jmountforduk]

@caro_SpecialOne @Hyperoptic The same here. I’ve not had functioning broadband since approximately 16:30 on Friday. I’ll drop @Hyperoptic a DM with details.

[James Mountford @jmountforduk]

@AmazonHelp please stop using Evri to deliver parcels. Only they deem that in the main entrance lobby, in front of an unmanned desk, is a ‘secure location’ #Cowboys

[James Mountford @jmountforduk]

@tweethue Didn’t appear when I added it in the Hue app. I removed the Hue Bridge from the Home app and added it again through Matter and it’s there now.

[James Mountford @jmountforduk]

@tweethue Is the Festavia string lights supported in Apple Home? I can’t find any guidance either way on your support pages and having difficulty getting it to appear in the Home app. Thanks!

[James Mountford @jmountforduk]

@AppleMusic Erm not sure that https://t.co/SaZwSs5mba is @OfficialSteps unless H or Lee are now rapping in French 😂

[James Mountford @jmountforduk]

@vueling can you please help me? I still can’t access my account.

[James Mountford @jmountforduk]

@vueling I accessed my account yesterday and my details are saved in password manager. I now can’t login. “The details entered do not exist or are incorrect” and a password reset request returns “A connection error has occurred. Please try again in a few minutes”. Please help.

[James Mountford @jmountforduk]

@EurostarUK Past ticket emails had an ‘Add to Apple Wallet’ button but one received tonight doesn’t, and the option to add through the app is also missing. Is this helpful feature no longer supported?

[James Mountford @jmountforduk]

Can you please let me know what I need to do next?

[James Mountford @jmountforduk]

@nectar Having activated the LNER offer on Nectar Connect, I made a purchase on 14 March and more than 25 days later I’ve noticed that no points have been awarded. Can you please let me know what details you need to investigate? Thanks.

[James Mountford @jmountforduk]

The purchase still hasn’t tracked. What are the next steps please?

[James Mountford @jmountforduk]

@cointracker_cs I’m on the Coinbase plan and it has “tracked 478 transactions (40 non-staking transactions) from April 6 2022 to April 5 2023.” But when I try to download tax reports I’m told that I’ve exceeded the limit, despite the plan having a 3,000 transaction limit?

[James Mountford @jmountforduk]

@nectar I only renewed my account a few days ago, does that count?

[James Mountford @jmountforduk]

@BBCTomEdwards

[James Mountford @jmountforduk]

@geofftech Hope you enjoy the 17:42 ‘Intercity’ service. Looking forward to the video 🤓

[James Mountford @jmountforduk]

@TLRailUK That’s what I did for SAC to STP (paid for ticket) and the claim was rejected, which is why I got in touch in the first place.

[James Mountford @jmountforduk]

@TLRailUK In your Delay Repay email template it states: “This should be done through the online delay repay web page by selecting the 'resubmit claim' option in your claim here.” Where is this option please?