Are you a #CX executive leader, expert, entrepreneur, executive or a practitioner looking to exchange practical experience, discuss and develop relevant CX topics within your organization? Join our open community https://t.co/EwzVfNupN7 #customerexperience#employeeengagment
One of my favourite cartoons. If you are going to ask your customers for feedback, you‘d better know what you are going to do with it! #CX#Voc#dataparalysis
The European CX Org. is launching its education program in partnership with The @TheCXAcademy1 , the best and first accredited education program in the world of CX , with their diploma CXAD (dip) - More details https://t.co/jXXo5WNMA6 #CX#customerexperience#custexp#design#CXO
Our conversation with @TabithaDunn the Chief of Customer Officer at Ericsson, from May 2021, is now available for all ECXO members. You also can watch this by registering in our community: https://t.co/JgZHFMUlsH
#cx#customerexperience#CXtransformation
"The Customer Journey is an important common denominator between the CX and Service Management frameworks. Although their approaches may differ, both share the common goal of realising a great customer experience." — Steve Belgraver https://t.co/rrkAWezI41
The European Customer Experience Organization is now live and Open for You! The Time to Evolve Together arrived! https://t.co/Ag73nYWc8n via @RicardoSGulko
Check out my latest article: Considerations concerning a surprise and delight strategy. How will a surprise and delight strategy impact the customer experience? https://t.co/Jl1GnPO3bd via @LinkedIn