.@EasyJet Just tried to spend your ever so generous £3 voucher for a 2.5 hour delay. Sadly WHSmith wouldn’t honour it despite being in your list of retailers. Dreadful service from EasyJet
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@British_Airways Your recorded phone message says refunds will take up to 14 days. I've been waiting 26 days for my refund and can't get to speak to anyone. Can someone please contact me?
@hotelsdotcom My non refundable booking is for a hotel that is now closed. The hotel has agreed that there will be no cancellation fees but despite trying to call, email and text via website I can’t get anyone from .@hotelsdotcom to communicate with me. This is simply not good enough.
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@BBCJohnBeattie @GlasgowWarriors Public transport from and back to central Glasgow was very poor. Only normal service buses with no provision of extra capacity. Would have been quicker walking that getting buses. If this stadium is to be used in the future more effort is needed to improve transport logistics
@EDI_Airport Eventually. Sign said 8 min queue. Actually took 25 mins. Machines stopped working twice so staff all stood and watched. Also then ran out of trays so all staff stood and watched once again. Very poor service
@LNER .@lner That’s a complete cop out. If you cared about your customers you’d be embarrassed and bending over backwards to rectify matters rather than hiding from your failings.
.@LNER In first class on the 1600 from Kings Cross. Was looking forward to my hot meal but hey there is a technical fault so no hot meal. Only Sandwiches. Will be interesting to see how much of my ticket price is refunded for failing to deliver what I’ve paid for
@VirginTrains I’m booked on tomorrow’s 0853 from Edinburgh to London which is now cancelled. Phoned you booking office earlier asking how I now get to London. All they suggested was they would refund my ticket. Hopeless!