Jools Parker

London History nerd. Addicted to coffee, photography, and theatre. Cancer survivor ✊🏻 and museum professional. All views my own. [email protected]

[Jools Parker @joolsparker]

Clearly the only thing they are interested in is making money out of the cafe. If you want to do anything that involves a counter rather than the cash machines, forget it, or expect to be treated like an inconvenience. @santanderuk #oxford

[Jools Parker @joolsparker]

Appalling service at @santanderuk in #Oxford Ridiculous and unclear ‘queuing’ system for the counters. Left waiting despite there being no other customers.

[Jools Parker @joolsparker]

Got to our seats to find this. No warning, no seat change prior to boarding, had to chase around to find staff to sort. Staff staggeringly rude and dismissive and alternative seats offered were worse than original despite train not even being close to full. @EurostarUK @Eurostar

[Jools Parker @joolsparker]

Absolute farce at @Eurostar @EurostarUK in Paris, no lifts or working ramps for some gates, forcing reduced mobility passengers to walk more than double the distance to get to their carriages. Staff couldn’t care less, no help offered, just shrugs. #eurostar #customerservicefail

[Jools Parker @joolsparker]

@Stagecoach_Ox Are S1 buses from Carterton to Oxford running as normal today?

[Jools Parker @joolsparker]

@Stagecoach_Ox another bus driver who shouldn’t be driving - incapable of getting into huge bus stop space so drove up onto the pavement nearly running me over, and shouted at me to get out of the way. E1 bus 8.20 from Eynsham. Dangerous driving @ThamesVP

[Jools Parker @joolsparker]

@NatWest_Help Bankline by NatWest is appalling and a complete waste of time and money. Six days trying to get hold of them on the phone, 45-60 minutes on hold at a time, and STILL not actually got through to a human being. #customerservicefail @NatWestGroup

[Jools Parker @joolsparker]

@Specsavers Brilliant and helpful experience in the Witney branch yesterday, sadly overshadowed by the appallingly unhelpful jobsworth attitude of Tracy Allen in the Oxford branch today. Certainly won’t now be spending £3k on audiology in that branch! #customerservicefail

[Dr Vicky McGuinness @Guinnessisgd4u]

#Science #Together is a brilliant scheme - truly collaborative and led by community groups - any #humanities #researchers interested in getting involved, get in touch. Great training and collaboration opportunities in #public #engagement

[Jools Parker @joolsparker]

@Stagecoach_Ox I emailed the same day, still haven’t received a reply.

[Jools Parker @joolsparker]

@tangerinebean @InPostUK No explanation at all, they’ve ignored all emails so far. One of the parcels went from Coventry to Heathrow, up to Chester, back to Heathrow (twice), yet never got delivered. Ridiculous.

[Jools Parker @joolsparker]

@indievinylsx @InPostUK Just had exactly the same thing happen - appalling

[Jools Parker @joolsparker]

@Stagecoach_Ox Yet again the 07.50 bus into Oxford from Acre End Street left 10 minutes early, then sat in the Square for 10 minutes while the driver played with his phone. If they need to regulate the timetable, it should be at the first stop in the village not the last!

[Jools Parker @joolsparker]

@Stagecoach_Ox Got the 5.54 from Eynsham to Oxford station today.
Got to George Street at 6.20 then sat at stop for 8 minutes. This is ridiculous when people need to get to the train station with luggage!!!
Why not regulate the service at the final stop???

[Jools Parker @joolsparker]

@Stagecoach_Ox You’ve not explained why, when doing so delays the journey. Woodstock road is only a temporary stop, so you are inconveniencing the main users of the S1 - Carterton, Witney, Eynsham - for the sake of the ‘extra’ stops on the Woodstock road.

[Jools Parker @joolsparker]

@Stagecoach_Ox What is the point of the S1 sitting at an empty stop on Woodstock Road for 10mins to ‘regulate the service’ when you know full well the bus is then going to get stuck in traffic on the A40 and be late getting to every stop afterwards? #customerservicefail #S1bus

[Jools Parker @joolsparker]

@GWRHelp Thanks Michaela, but that still doesn’t explain why, when they’ve been running trains between Oxford & Paddington all week, and the alternative routes suggested use the same lines. Very poor communication from planning team.

[Jools Parker @joolsparker]

@GWRHelp Thank you, and GWR need to provide information at the stations, not just try to pretend those trains never existed. We’ve had to get a later, slower train, and will now miss a booked event. I assume GWR will compensate us for a ruined day.

[Jools Parker @joolsparker]

@GWRHelp Why?? And why no notice, and no information on digital or analogue boards at Oxford??

[Viv Groskop @VivGroskop]

Beautiful piece by @Olia_Hercules that captures the surreal banal horror of the past year

https://t.co/0rw5BDrvkW