@bluehostsupport Thanks but no thanks. At this moment, I’m not putting any further effort handing you any more info as you have enough in your CRM database. Plus, in just a few clicks you can easily know which account I’m hosting with you. If you want to show genuine care, make some effort.
@bluehostsupport Thanks for reinforcing my perception that you have very poor after Sale support. After all I mentioned you still didn’t try to fix anything, or even investigate further. Remember when customers complain, they want to give you a chance. Otherwise they will keep quiet and leave.
After a malware attack to my site, Bluehost support gave me a phone call and did nothing but (forcefully) convincing me to buy 99/mo paid service on the phone, though I asked him to give me a day to think about it. The guy expressed irritation when I did not make a decision
... My site got hacked... I'll be busy fixing it for a while. Bluehost support said the only option I have is to pay them 99/mo for an extra security service. no other option. I'll keep you guys posted. :( too bad.
@NateDrescher They gave me a phone call, which is good. But the agent on the phone did nothing but (forcefully) convincing me to buy the paid service on the phone, though I asked him to give me a day to think about it. The guy expressed irritation when I did not make a decision.
@NateDrescher My site got infected by malware(s). I contacted Bluehost 3 times. The first time they ran a scan and asked me to remove certain files. I did and my site's not working so I reverted it back. The last 2 times, they pushed me towards paid service (99/mo).
Have anyone tried Stripe Atlas? I seriously thinking about letting them register a company for me but want to hear from insights from someone who's already used their service