JPW

Shopaholic who believes in good customer service. Sometimes I'm pleasantly surprised; often I'm underwhelmed :) Hope to tweet about good and bad experiences.

[JPW @jpchicgeek]

@Chase @ChaseSupportUK £43 of duplicated and delayed transactions. 4 phone calls, no ETA on a fix, and no access to my current account. Do I need to contact @TheFCA ? How can I shop for food, etc? Unacceptable service. #DuplicateTransactions #lockedAccount #badservice

[JPW @jpchicgeek]

@Chase @ChaseSupportUK £43 of duplicated and delayed transactions. 4 phone calls, no ETA on a fix, and no access to my current account. Do I need to contact @TheFCA ? How can I shop for food, etc? Unacceptable service. #DuplicateTransactions #lockedAccount #badservice

[JPW @jpchicgeek]

@deandingaling @Chase @ChaseSupport @ChaseSupportUK Thanks

[JPW @jpchicgeek]

@Chase @ChaseSupport #duplicatetransactions using debit card in UK. Ongoing problem since Wednesday and no one able to give an ETA on a fix. In the meantime I’m being told don’t use your card. Is anyone else experiencing this?

[JPW @jpchicgeek]

@madedotcom received a #damaged desk and sent photos. No response after 48 hours. #poorcustomerservice

[JPW @jpchicgeek]

@VirginMoney #customerservice no longer responding to messages via Twitter. 1 hour wait on phone line! I’ve been overcharged and you’re not investigating.

[JPW @jpchicgeek]

@JetBlue @VirginMoney get your act together. I’ve been #overcharged £11 on credit card and no one is prepared to correct this. 5 hours, evidence provided, not acceptable.

[JPW @jpchicgeek]

No diesel!

[JPW @jpchicgeek]

Does anyone know if there is any #diesel #fuel left at #sainsburys #hereford?

[JPW @jpchicgeek]

@curryspcworld so collecting an online order from store has become #overcomplicated. 3 people at the service desk, only 1 ‘serving’. Need to fill in online form to start collection process. Why have staff?? Only lockers needed! #customerservice #customerexperience

[JPW @jpchicgeek]

@GermanyDiplo so what are the rules for double vaccinated UK citizens visiting Germany? Is a PCR test required or not?? So much #conflictingCovidInformation

[JPW @jpchicgeek]

@lufthansa I am completely confused by conflicting information. Do I need a Covid test to enter Germany from the UK if I’ve been double jabbed?

[JPW @jpchicgeek]

@TSB 3 calls, 2.5 hours, no result! Locked out of account and no one can help. I’m in an infinite holding pattern being passed from pillar to post. I’m self-isolating and have no access to either of my accounts (both well in credit). I’m completely frustrated.

[JPW @jpchicgeek]

@Morrisons I picked up some Portobello mushrooms reduced from £1 to 25p but was charged full price! How do I get a refund??

[JPW @jpchicgeek]

@bt_uk Passed from pillar to post. Call then disconnected. No one can tell me why BT engineer didn't show for this morning’s appointment leaving my 80 year old parents without any means of communication. Shameful.

[JPW @jpchicgeek]

@EDF energy Exceptionally poor service. Telephone line went dead twice, online switching timed out, Chris chat agent accuses me of lying and being rude. I just moved in, can’t get registered. clearly time to switch before even the first month is up.

[JPW @jpchicgeek]

@EDF energy Exceptionally poor service. Telephone line went dead twice, online switching timed out, Chris chat agent accuses me of lying and being rude. I just moved in, can’t get registered. clearly time to switch before even the first month is up.

[JPW @jpchicgeek]

@Hobbs_London please can I have an update on my order of 5 days ago. You’ve taken the money but no confirmation and no response to my email. #CustomerService #CustomerExperience not great.

[JPW @jpchicgeek]

@landc Been trying to speak to someone as my mortgage is due to end and I’m trying to buy a new house. 2 promises of a callback and nothing. Frustrated and in danger of losing house.

[JPW @jpchicgeek]

@bt_uk Why is it impossible to get reliable #broadband from you?3 engineer visits and still losing connection repeatedly. And still being charged £54 p month! Not acceptable.