ksant

Engineering Manager @ Moz.

[ksant @kavsant]

@slangstrom17 @AirCanada @emirates 😁 yes I did.

[ksant @kavsant]

Really impressed with the speed and efficiency of @AirCanada support on a damaged bag claim!

Waited 30 days for @emirates to get back on the same claim (major carrier in the flight)

Air Canada got back in just 16 hours with a great resolution.

Keep it up, @AirCanada ! 👍👏✨️

[ksant @kavsant]

@AirCanada_u The issue is already resolved @AirCanada_u. All good.

[ksant @kavsant]

@theknot we are trying to use your service and need to customize one word on one page. Tried calling your Customer Support several times and emailing also.

Can you help?

[ksant @kavsant]

@ElArroyo_ATX Play with YoYos?

[ksant @kavsant]

@BestBuySupport @BestBuyCanHelp This is the state of my DM too:

[ksant @kavsant]

@BestBuyCanHelp a Rower I bought last week now has the NEWER model over $330 cheaper. CS can't do anything since its not the same model #.
And returns aren't allowed either!
Bought lots from BestBuy before, this purchase is disappointing. :-(

[ksant @kavsant]

@BestBuySupport @BestBuyCanHelp Impressed with your reply in mere seconds, @BestBuySupport ! Top Notch!
Wish @BestBuyCanHelp had at least a bit of that customer support.

[ksant @kavsant]

@BestBuySupport no response or even acknowledgement? No reply to DM either.

[ksant @kavsant]

@BestBuyCanada no reply or even an acknowledgement. But I did get an email asking for a review of your customer service!

[ksant @kavsant]

@Ps5stock_canada Thank you so much! Wish you Happy Holidays and bless you for bringing a little bit of joy into people's lives.

[ksant @kavsant]

@bryanadams The responsible thing to do, thanks Bryan.
Winter of '21 is like the opposite of summer of '69 😪

[ksant @kavsant]

@Ps5stock_canada Thanks so much @PS5stockCanada ! I think I got one, but will see if it actually ships...

[ksant @kavsant]

@twitandrewking Bring Zellers back across Canada 🇨🇦 please, @hudsonsbay . It was such a quintessential part of the shopping culture here.

[ksant @kavsant]

@lara_hogan Yes! We have a day every month since the pandemic started. Helps so much to relax and take a breather and come back refreshed.
Since everyone is off, it's planned and accounted for - with no catch up for anyone.

[ksant @kavsant]

Cool to see this trending today! Some of my fondest shopping memories were from #Zellers
It just had good, simple, quality merchandise. Never been able to find 'Marie' biscuits like that again. Still miss it 😢

[ksant @kavsant]

@courtneyseiter - The day after Election Day is a company holiday.
- We have our sprint planning the day of, so will make sure to adjust workload for the team.
- I always have a "how happy were you this week" in 1:1 questionnaire for direct reports, so will use that to monitor and check-in.

[ksant @kavsant]

@dhh That's awesome. All the best for HEY!

[ksant @kavsant]

@dhh Would it make any difference if it was a PWA (Progressive Web App)? They'd have to start off by going to the website first, but it could exhibit some app-like qualities later.

[ksant @kavsant]

Interesting, although somewhat depressing reality.

https://t.co/kHnAbVK5wC