kelmychance

Loves a good debate, tries to see both sides of an opinion. Likes watching F1 and Tennis. likes music, all sorts, especially cheesy and Country.

[kelmychance @Kelchance5]

@MINIUK If I had been given a like for like courtesy car it might have been better but I don’t understand how air conditioning can’t be fixed in 3 months!

[kelmychance @Kelchance5]

12 weeks and @MINIUK still haven’t fixed my car and won’t approve rejection. Surely this is against consumer credit act. @BBCNews @DailyMirror fancy picking this up. Surely I’m not the only one they’re doing this to.

[kelmychance @Kelchance5]

@MINIUK Of course I feel like this. My car developed a fault in April. I drove it for less time than it has been in the dealership. May 15th was the last day I drove it. All of summer without my car I bought for the sunroof. How would you feel?!

[kelmychance @Kelchance5]

@mrbgumbo @MINIUK Hi. Did you ever get this resolved? They have had my car for 3 months. I’m trying to get as many people together who have had similar problems.

[kelmychance @Kelchance5]

@stuartmasson @MINIUK Thanks Stuart. I have contacted the ombudsman and I will start the process with a lawyer today.

[kelmychance @Kelchance5]

@stuartmasson @MINIUK Thanks for this, I have requested formally with them so they are aware. They have tried to fix numerous times and now say they will only consider rejection once they have exhausted all options. This started in April. Do you have a guide on anything else I can do?

[kelmychance @Kelchance5]

@MINIUK @stuartmasson can you help or know anyone that can? @MINIUK have had my car for over 3 months and no sign of it being fixed and they won’t acknowledge a rejection.

[kelmychance @Kelchance5]

@SPLofthouse @whatcar @MINIUK We also have an ongoing problem. Mini have had my car almost 13 weeks and can’t fix the air con and won’t entertain a rejection. Awful service for a premium brand.

[kelmychance @Kelchance5]

@MINIUK And I would rather keep this public as I am fed up of being told the same things. Seems Mini are happy to take people’s cash but won’t replace a faulty vehicle or allow a rejection.

[kelmychance @Kelchance5]

@MINIUK I want the car rejected. 13 weeks and no fix is a joke. If you understand the frustration then just solve the problem
And replace the car or refunds I have just been told on the phone this will take as long as it takes and could be years. #dontbuymini

[kelmychance @Kelchance5]

@MINIUK premium car. Not premium service. You can’t fix my mini with air con problems and won’t consider a rejection until you identify the fault that you haven’t been able to identify in the last 5 weeks. My formal complaint has been ignored. Time to contact the ombudsman

[kelmychance @Kelchance5]

Hey @MINIUK what is your lead time for updates on formal complaints? When should I involve the motor ombudsman?

[kelmychance @Kelchance5]

@MINIUK I would like to stress my complaint is not a reflection on @SytnerMINI Stratford upon Avon. They have been brilliant especially Charlotte and Becky. My complaint is with mini group.

[kelmychance @Kelchance5]

@MINIUK Done

[kelmychance @Kelchance5]

@MINIUK Will it make a difference if I do? The dealership are trying and they are as frustrated as I am. Happy to but I feel that I am being left with no choice other than to raise with ombudsman and the media.

[kelmychance @Kelchance5]

@MINIUK why are you so awful with customers services? My new car has been back with you 3 times, the last time for over a month with a heating fault and it is still no closer to even being diagnosed & I have been told you wont even consider rejection until it is. Dontbuymini

[kelmychance @Kelchance5]

@metroadlib I can’t believe people still think Brandi Carlile is obscure and people don’t know who she is

[kelmychance @Kelchance5]

@AXS_UK thanks to your awful website and bot verification I am unable to buy tickets. Not sure how to fix it as it has been happening for ages.

[kelmychance @Kelchance5]

M42 going south by the NEC. #traffic #solihull

[kelmychance @Kelchance5]

@AJ9tbk @lcds7_ She left. She isn’t even a villa fan, she supports West Brom.