@stephpickle@BritishGas Sorry to hear that Steph but not surprised sadly. I’ve had months of problems where they claim to solve it then following bill back to square one. Made an official complaint - also hopeless. They just closed complaint without solving! I do wish you luck.
@Barblahblksheep@BritishGas@dr_senior1 Almost exactly what’s been happening to me. Was told it had been discussed and would be reimbursed once it has been through the ‘Gurus’. Some gurus they are-approx 8 wks & still nothing other than closure of complaint! @BBCMorningLive did a section about this so we’re not alone
@HannahClay84@BritishGas I am continually having this problem with @BritishGas for a very similar amount. When I phone I’m often told it’s their error but they keep putting it back on! Complaints dept are a joke. They close complaint without resolving!
@Barblahblksheep@BritishGas@dr_senior1 Sorry to say Barbara but I’d be amazed it if the dreadful company that is @BritishGas sort this. I am in a similar situation and despite empty promises they still haven’t sorted my complaint out. Then late this evening had email to say they have ‘closed the complaint’!
@BritishGas@dr_senior1 bill but I am NOT paying this extra amount. Apparently I’m told once again it is a mistake on their side but have been waiting >6 weeks for the ‘gurus’ to sort. Dreadful service
@BritishGasHelp @CK50171 I have raised complaints (another one raised two days ago) but when I ring AGAIN to check i’m told the complaints have been ‘closed’ I have spent hrs on the phone. On Wednesday got someone very helpful but going on previous experience I am not holding my breath! @BritishGas
@theveindoc@BritishGas I’ve had so much trouble with @BritishGas - a dreadful organisation. They cannot get my bill right and I spend hrs on the phone. Raised complaints, they just close them then send threatening emails despite the fact I’ve been told ++times the £553.58 they keep adding is wrong!
@mustbejp@GinaMurrayWoman@JoannaWoodward@TimeTWMusical Sounds good, will get tickets. Incidentally @mustbejp saw you on Friday 6th October in The Full Monty in Coventry then the following Saturday in Jamie in Birmingham. What a busy man. Excellent in both 👍⭐️