Kelly Poffenberger

PR consultant: technology -consumer electronics, semiconductors

[Kelly Poffenberger @KPoff]

How did @Garmin leverage @Verint's #KM to build trust through #changemanagement? For the first time, one tool was used to gather information internally and from customers. Today, there are more authors and more knowledge being created and curated. #VerintVirtual

[Kelly Poffenberger @KPoff]

@paulstockford predicts a compound annual growth rate of 64% over 5 years for #bots making #automation the shining star post #COVID19. #VerintVirtual

[Kelly Poffenberger @KPoff]

According to @dnm54 of @opusresearch , conversations are the new #CX. These conversations are the purest signals between a brand and customers. This first party data is used by conversational #AI to better serve customers, make employees more efficient and more ??. #VerintVirtual

[Kelly Poffenberger @KPoff]

Due to #COVID19, @equiniti transitioned its large #contactcenter to #WFH in about a week thanks to @Verint's cloud-based #KM solution giving agents access via any browser or device. KM has provided the continuity needed to make this transition a success. #VerintVirtual

[Kelly Poffenberger @KPoff]

After transitioning its contact center to #WFH due to #COVID19, @equiniti has 100% confidence in its #contactcenter agents to carry on and provide exceptional support during this challenging time. #VerintVirtual @Verint #KM #SpeechAnalytics

[Kelly Poffenberger @KPoff]

Did you know? @verabradley is making non-medical face masks to help customers comply with social distancing measures due to #COVID19. With unexpected demand, @Verint's #VoC alerts helped them better inform customers with restocking dates, which improved #CX. #VerintVirtual

[Kelly Poffenberger @KPoff]

@verabradley uses @Verint #VoC to provide executives and cross functional teams with the pulse of the customer daily to break down silos between departments and better understand #CX. #VerintVirtual

[Kelly Poffenberger @KPoff]

How does #changemanagement impact #CX? @Manulife is using @Verint #SpeechAnalytics to determine intent between the customer and agent and shift interactions to the appropriate channel. #VerintVirtual

[Kelly Poffenberger @KPoff]

@Manulife is using @Verint #SpeechAnalytics to address increased call volumes and complex questions due to #COVID19. #VerintVirtual

[PYMNTS @pymnts]

.@Inspyrus research suggests CEOs and AP execs aren't seeing eye-to-eye: https://t.co/8nfJC1Bn7w

[Kelly Poffenberger @KPoff]

@TiernanRayTech @barronsonline Best of luck @TiernanRayTech

[Tiernan Ray @TiernanRayTech]

Folks, I'm leaving Barron's magazine (@barronsonline) after thirteen years with that fine publication. Thanks to one and all who tuned in. Wish me luck on the next adventure.

[TheNextWomen @thenextwomen]

The Five New Rules of #eCommerce, by Linda Taddonio @InsiteSoftware http://t.co/TQAQjRQqiu

[Kelly Poffenberger @KPoff]

How B2B e-commerce transformed the business of a Chicago-based distributor http://t.co/ZhRxUaWhzr via @Grid_Chicago #B2B #e-commerce

[Kelly Poffenberger @KPoff]

@InsiteSoftware discusses impact of AmazonSupply on manufacturers/distributors w/ B2B e-commerce via @DCVelocity http://t.co/6ccKIua4ts

[RituS @JoinRitu]

Lack Of App Integrity Is What Makes Mobile Apps Most Vulnerable To Hacks http://t.co/o0xwD3BpYj via @toolsjournal @arxan

[B2B News Updates @b2bnewsupdates]

Insite Software Appoints Two New Board Members to Support Company's Leadership and Growth in Rapidly Expanding... http://t.co/qMJdJHvuAw

[Info Security PG @infosecuritypg]

Arxan's Mobile Application Integrity Protection Solutions Win Three Info Security Global Excellence Awards http://t.co/jEVSWUUCbd

[Kelly Poffenberger @KPoff]

@Arxan to show how a mobile app can be hacked in less than 3 mins @RSAConference 2013. See demo @ booth 324 http://t.co/qi1k8MOC #RSAC

[Ted Rightmire @tedrightmire]

For My Minnesota Connections: Insite Software is hosting a B2B Ecommerce Leadership Summit for organizations in the Mi…http://t.co/5m6vC360