The future of #SLC's Main Street? The city has launched a public survey on https://t.co/8WvKXcLLDK that's open through Oct. 31. They include these 4 options:
@MrsJohnson_05@AmericanAir They didn’t help you either??? & no, all I got was a “discount coupon” for… $9-$14 off a hotel (lol) that all the shuttles are no longer running for, & Ubers were at $50 when I checked. So sorry your experience was just as bad!! 😞
@mizwanda@DFWAirport@AmericanAir This is weirdly validating, thank you! It all feels absolutely ridiculous. Several passengers in line have medical conditions & @AmericanAir is refusing to provide overnight accommodations, even though delays were not due to weather or any fault of the passengers.
@AmericanAir All @AmericanAir phone agents have told us to wait in line. I do not personally need a bilingual agent but am advocating for those in line around me who have been left with unacceptably limited resources by your team.
@AmericanAir Another example of poor internal communication at @AmericanAir . The airport team told us to call the 1-800 #. The 1-800 # told us to talk to the airport team. I ran into similar delays 2 days ago at CMH, was rebooked for the next day, & promptly offered a hotel. What gives?
@AmericanAir I prefer to communicate here, as I have been repeatedly dismissed by gate agents & @AmericanAir CS reps in all of my 1:1 convos at @DFWAirport tonight. I’m sure you can imagine how frustrating this is. I’ll DM you for overnight+travel accommodations & update this thread after.
@AmericanAir There is also only one bilingual customer service employee at the gate to service 100+ people. This is absolutely unacceptable for both your passengers and staff.
@AmericanAir Can’t blame mother nature for this one. We sat on the tarmac for 45 minutes staring at our open gate while other @AmericanAir planes blocked our path. Air traffic control is also not a scape goat. This was poor internal communication on your part.