Another day, another viral TikTok with incredible brand response.
This woman bought a rain jacket from @thenorthface and was hiking in the rain in Australia where she complained she was absolutely soaked despite the rain jacket saying it was waterproof.
Her request?
Meet me at the top of the mountain and bring me a new coat.
The video got 10.3M views.
The team at North Face quickly replied with a video showing a guy grabbing a new jacket at the North Face store, jumping on a helicopter and bringing it to Jenn.
Another example of great social listening + speed to response!
This is a masterclass in turning a unsatisfied customer into millions of impressions with positive brand sentiment.
Bravo @thenorthface ๐
It was an honor to have Tim Rosolio, VP of #VacationRental Partner Success at @ExpediaGroup, share valuable insights at the @vrma International Conference. We had an inspiring experience connecting with partners and winning the Best Marketing Campaign Award. #VRMAInternational
A huge shoutout to all our event attendees, speakers, and team members! Your presence and engagement made this #EXPLOREFest unforgettable. ๐ Here's to the future of vacation rentals! https://t.co/lkVJF1NFdI
#EGexplore#ConnectWithEG
#EXPLOREfest has begun! #Escapia User Day and #Connectivity Partner Summit brings our partners together to discuss and strategize for improved businesses. Stay tuned for live coverage of our multi-day #vacationrental industry conference. #EGexplore https://t.co/BbSncq4Q9G
THE LEGEND IS BACK!
Beloved @OfficialALW musical #StarlightExpress returns to London in summer 2024, departing from the specially designed Starlight Auditorium @troubadourWPark ๐ซ๐
Get your skates on and sign up for exclusive pre-sale access: https://t.co/X017lTfsr6
Megga day as per at the @RidingHouseCafe Fitzrovia! Thanks to Elizabeth and the crew for taking such good care of us all - think we may have overstayed our welcome ๐ฅ ๐ฅ #thanks#Elizabeththebest