@TUIUK
Tui Strike again! We have to pay to amend a booking as we have had our free transfer .. sadly cancer does not have a policy and things change it was our last chance to make a memory! Total lack of understanding, compassion - DISGUSTING!
@TUIUK Again insensitive! You allowed me to cancel a booking eventually due my daughters diagnosis of stage 4 cancer, with a full apology and yet I can’t cancel my 2024 booking incase she’s feeling better to travel !! Or I have to supply a not fit to fly Seriously TUI !
@TUIUK Erm.. your telling it can’t be escalated you have no pre travel complaints and basically I can get 3rd party advice … ! Your company is the most insensitive , least compassionate company I’ve ever had to deal with especially at this distressing time! So no your not dealing in DM
@TUIUK - Trying to cancel my holiday .. have a full email from my daughters consultant stating her diagnosis of stage 4 terminal cancer .. won’t accept it but offers to transfer to another date for free - could you be anymore insensitive!