Alexia Thompson

[Alexia Thompson @lexical_concept]

@GWRHelp Thanks 👍

[Alexia Thompson @lexical_concept]

@GWRHelp on the delayed 13.30 from Paddington to Swindon. Will the connecting train to Kemble be held at Swindon?

[Alexia Thompson @lexical_concept]

@ITVXhelp sooo many problems! Tried to watch Mr Banks. Froze every few seconds. Tried clearing cache and the programme has disappeared from the app. Trying to navigate up and down the menu and it jumps all over the place! Looks like lots of others have issues with your app too?!

[Alexia Thompson @lexical_concept]

@GWRHelp only 5 carriages instead of 9 on the 06:42 Kemble to Paddington for the second Tuesday running with standing room only. Why does this keep happening?

[Alexia Thompson @lexical_concept]

@LNER how do I get a full refund on advance tickets for tomorrow's train tickets which I can't use due to the strikes? Your service says there is a £10 admin fee but I assume this doesn't apply in this instance.

[Alexia Thompson @lexical_concept]

@TfL been stood on a cold platform at Paddington for 25 minutes waiting for a circle/h&c train. No updates being provided!!

[Alexia Thompson @lexical_concept]

@GWRHelp @CrossCountryUK Hi Niamh, it's too late, train has already left 😫

[Alexia Thompson @lexical_concept]

@GWRHelp @CrossCountryUK my train from Birmingham is running late for my connection at Cheltenham. Will you be holding the 17.59 train to Swindon for those of us continuing our journeys? An hour is a long time to wait for the next one 😞

[Alexia Thompson @lexical_concept]

@GWRHelp trying to book tickets but every time I try to enter payment details the booking system seems to hang. Have tried on the app and on desktop website and the exact same glitch is happening on both. Please advise?

[Alexia Thompson @lexical_concept]

@GWRHelp My connecting train from Swindon at 23.42 has been cancelled. What's the plan for getting people home?

[Alexia Thompson @lexical_concept]

@GWRHelp Ok thanks. Just heard it's been cancelled.

[Alexia Thompson @lexical_concept]

@GWRHelp please could you advise what is happening with the 6.42 from Kemble to London? Can't tell if it's cancelled or just delayed?

[Alexia Thompson @lexical_concept]

@GWRHelp Phew! Thanks for your help.

[Alexia Thompson @lexical_concept]

@GWRHelp my train from B'ham is running late and it looks like I might miss my 20:00 connecting train from Cheltenham to Kemble. That would mean I have an hour's wait and I have an interview tomorrow 😫 please can you put a call in to hold this train?

[Alexia Thompson @lexical_concept]

@GWRHelp The 19.12 to Bristol

[Alexia Thompson @lexical_concept]

@GWRHelp The 19.12 to Bristol

[Alexia Thompson @lexical_concept]

@GWRHelp Would greatly appreciate if there's anything you can do to help me get the train.

[Alexia Thompson @lexical_concept]

@GWRHelp please please sort your booking system out. I regularly receive error messages when trying to book tickets on the app and website. Apparently my only option is to book via another operator while this issue is resolved?! Meanwhile payment is still taken from my account!

[Alexia Thompson @lexical_concept]

@GWRHelp it looks like all of your advance tickets have for some reason been removed from sale. Several journeys I need to make have increased by over £100 from when I looked at the prices yesterday to today. How is this possible? Please can this be urgently looked into?