Elizabeth Crompton

All views are my own.

[Elizabeth Crompton @lizziemintcake]

@British_Airways is there a problem with avios booking on your website today?

[Elizabeth Crompton @lizziemintcake]

@JetBlue you lost my bag 2 months ago. The claim process was long, requiring great detail from me. The amount claimed and itemised was $4600 but you’re only offering to compensate half? With no explanation of how you got to your number. Please can someone help to explain?

[Elizabeth Crompton @lizziemintcake]

@crashlandluke @helptobuy FYI this won’t help. We were in your position and finally managed to get through after about 10 hours on hold ver a few days. They sorted it on the phone. This company is a disgrace but thankfully the staff on the front line are very helpful once you get through

[Elizabeth Crompton @lizziemintcake]

@Mary1703Stoney @helptobuy We spent about 10 hours on hold before getting through 🙈🙈

[Elizabeth Crompton @lizziemintcake]

@cjsheen1 @helptobuy We got through after about 10 total hours. Absolutely not good enough but the staff member was able to complete our request and generate the authority to proceed that we needed

[Elizabeth Crompton @lizziemintcake]

@jo_gmk @helptobuy We also got through today after hours and hours on hold. ATP now in hand. They hadn’t done anything with the documentation that our solicitors sent to them over a week ago 🙈 but the lady was very helpful and got it sorted over the phone - thank God

[Elizabeth Crompton @lizziemintcake]

@Google_Yours @helptobuy We are in the same position as your daughter. just managed to get through after around 10 hours on hold. Staff member was so helpful, and we and our solicitors now have the document. It shouldn’t come to this and I can only imagine the frustration of the staff :-(

[Elizabeth Crompton @lizziemintcake]

@amy_burnside @helptobuy @MartinSLewis Did you get it in the end? We’re absolutely tearing our hair out here!!

[Elizabeth Crompton @lizziemintcake]

@Lenvi_Tech and please don’t tell me to DM them, because I have. Not to mention 20 hours of life wasted on hold over the last 5 days. Time that @HomesEngland @RishiSunak step in before hundreds lose their homes in an already bleak financial landscape @MartinSLewis 2/2

[Elizabeth Crompton @lizziemintcake]

@Lenvi_Tech you are causing hundreds of peoples home sales and refinancing to fall through owing to your shoddy servicing of @helptobuy. Who will be responsible for compensation when our home sale falls through later today because of your inability to answer the phone? 1/2

[Elizabeth Crompton @lizziemintcake]

@jo_gmk @helptobuy Did you get anywhere? We are in the same boat. Our buyers are pulling out today if we don’t exchange - it’s a total nightmare

[Elizabeth Crompton @lizziemintcake]

@DeanPrice8085 @helptobuy @brynnmhorner PSA - nothing happens when they DM you

[Elizabeth Crompton @lizziemintcake]

@JodieCusworth @RealJohnLeonard @helptobuy Same - I’m just about to get cut off from my 4th hour on hold today 🙈

[Elizabeth Crompton @lizziemintcake]

@JodieCusworth @RealJohnLeonard @helptobuy Ugh I’m sorry - it’s the authority to complete that we need. Did you just keep calling them?

[Elizabeth Crompton @lizziemintcake]

@JodieCusworth @RealJohnLeonard @helptobuy Did you end up getting sorted? We are in the same situation and it’s maddening

[Elizabeth Crompton @lizziemintcake]

@MartinSLewis thoughts on the shambles that is @helptobuy ? Hundreds of peoples home sales and remortgages are collapsing because of their utter incompetence…

[Elizabeth Crompton @lizziemintcake]

@helptobuy desperately trying to get hold of an authority to proceed or our house sale is going to collapse - hours on hold for my husband, me and our solicitors. This is an absolute shambles. Please help!

[Elizabeth Crompton @lizziemintcake]

@MoodyTongue Sorry about the delay - have just emailed you with the details

[Elizabeth Crompton @lizziemintcake]

@MoodyTongue I spoke to someone at the restaurant and they said you’d refund me - but surely you can’t expect me to give $600 extra to you when I’ve already paid it? This is crazy!

[Elizabeth Crompton @lizziemintcake]

@MoodyTongue Yeah I did that - and that was where I was told that I had to pay another $600 because you’d had problems with voucher holders not turning up for their bookings… but six hundred dollars as a deposit when I’ve already paid six hundred - you have got to be joking right??!