@caitlinmoran I just wish they had considered the titles ‘surplus’ or ‘in reserve’. I feel like they capture the second son and military aspect better. Missed opportunity.
@thetrainline Thanks - there wasn’t a place for me to upload photos of the tickets we had to buy on the other train to prove we didn’t board the original
@thetrainline@LNER@GCRail I inadvertently got on the wrong train and conductor said I had to buy a new ticket and assured that my ticket through Trainline would be fully refunded. Now on the phone to cust service and they are telling me the conductor lied. Only offering partial
@thetrainline We had a super off peak return and didn’t know that there were two different carriers going to the same place. We got on the first available super off peak.