@CustomerService Team

[@CustomerService Team @luckyrabbit1958]

Thank you for bringing this to our attention. Please follow our account so we can continue assisting you through direct messages and resolve your concern as quickly as possible.

[𝓙𝒶𝓈𝓏𝓂𝒾𝓃ℯ ꨄ @jaszmiineeee]

@BestBuySupport thanks for not responding,

[𝓙𝒶𝓈𝓏𝓂𝒾𝓃ℯ ꨄ @jaszmiineeee]

@BestBuySupport thanks for not responding,

[@CustomerService Team @luckyrabbit1958]

@oregonsparky Hello There! Thank you for bringing this to our attention,My name is Anne 😊!As supervisor I sincerely apologize for the delay.Due to Current situation, please FOLLOW BACK and send as a DM with the Claim Details

[@CustomerService Team @luckyrabbit1958]

Thank you for bringing this to our attention,My name is Isabella 🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[Electric Duck @oregonsparky]

@BestBuySupport how do I get a hold of a human being at a local store? Any tips? I was given the wrong model on a purchase yesterday and I’m trying to talk to someone before I drive an hour back to the store. Been on hold for over an hour.

[Electric Duck @oregonsparky]

@BestBuySupport how do I get a hold of a human being at a local store? Any tips? I was given the wrong model on a purchase yesterday and I’m trying to talk to someone before I drive an hour back to the store. Been on hold for over an hour.

[@CustomerService Team @luckyrabbit1958]

@heathercordasco Hello There! Thank you for bringing this to our attention,My name is Anne 😊!As supervisor I sincerely apologize for the delay.Due to Current situation, please FOLLOW BACK and send as a DM with the Claim Details

[@CustomerService Team @luckyrabbit1958]

Thank you for bringing this to our attention. Please follow our account so we can continue assisting you through direct messages and resolve your concern as quickly as possible.

[Heather Cordasco @heathercordasco]

@BestBuy just tried to call to reverse a charge that I did not authorize, absolutely horrible customer service 20 minutes to get through the AI then transferred to someone who didn’t speak English and who had very poor Technical equipment because I couldn’t understand a word they said, and then they couldn’t handle what I asked them to do

[Heather Cordasco @heathercordasco]

@BestBuy just tried to call to reverse a charge that I did not authorize, absolutely horrible customer service 20 minutes to get through the AI then transferred to someone who didn’t speak English and who had very poor Technical equipment because I couldn’t understand a word they said, and then they couldn’t handle what I asked them to do

[@CustomerService Team @luckyrabbit1958]

@nikomendoza69 Thank you for bringing this to our attention. Please follow our account so we can continue assisting you through direct messages and resolve your concern as quickly as possible.

[@CustomerService Team @luckyrabbit1958]

Thank you for bringing this to our attention. Please follow our account so we can continue assisting you through direct messages and resolve your concern as quickly as possible.

[niko mendoza @nikomendoza69]

@BestBuy you guys scheduled me to be installed today, and 12 hours before my appointment yall cancel on me? How unprofessional I took today off work to be here and you can’t even give me the courtesy to make me a priority and schedule me tomorrow or Monday?

[niko mendoza @nikomendoza69]

@BestBuy you guys scheduled me to be installed today, and 12 hours before my appointment yall cancel on me? How unprofessional I took today off work to be here and you can’t even give me the courtesy to make me a priority and schedule me tomorrow or Monday?

[@CustomerService Team @luckyrabbit1958]

@UnFatDavid Kindly follow us and send a DM so we can prioritize your case and assist you promptly. 💬✨

[@CustomerService Team @luckyrabbit1958]

Thank you for bringing this to our attention. Please follow our account so we can continue assisting you through direct messages and resolve your concern as quickly as possible.

[Dave @UnFatDavid]

@BestBuySupport do you handle stuff in Canada as well? Cause I need some help with a return. Haven’t gotten my order in 2 weeks, so I am returning it, and apparently can’t get my money back until the package gets back to you, which could take weeks more presumably.

[@CustomerService Team @luckyrabbit1958]

Thank you for bringing this to our attention. Please follow our account so we can continue assisting you through direct messages and resolve your concern as quickly as possible.

[JimmyT @Zigbo01]

@bestbuy @bestbuysupport technician completely missed our tv installation appointment today with no notice. Now being told we have to wait another. Horrible customer service.

[JimmyT @Zigbo01]

@bestbuy @bestbuysupport technician completely missed our tv installation appointment today with no notice. Now being told we have to wait another. Horrible customer service.

[@CustomerService Team @luckyrabbit1958]

Thank you for bringing this to our attention,My name is Isabella 🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[loud mouth too @hhbackupone]

And then when I call my local @BestBuySupport it’s auto directed to a call center that’s out of the country ofc. Y’all suck omfg!!!!!!

[@CustomerService Team @luckyrabbit1958]

@ColumbusNYC Hello we have send a private message kindly check

[@CustomerService Team @luckyrabbit1958]

Thank you for bringing this to our attention,My name is Isabella 🌹_!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM ,so that we can assist you promptly

[Lisa M @ColumbusNYC]

@Bestbuysupport @bestbuy Just a warning: do not make an appointment for the Geek Squad because they do not show up. I had a scheduled appointment for a week - they canceled one hour before the appointment. Cannot do business with a company which does not honor its appointments.

[Wine Newsmaster @winenewsmaster]

Dear @BestBuy: No, it is NOT. Are youes out of your collective minds? I still have to put food on the table! $1,000 just to watch some stupid shows, that are mostly advertising. Really. >>grumble grumble grumble<<

[@CustomerService Team @luckyrabbit1958]

Hello There! Thank you for bringing this to our attention,My name is Anne 😊!As supervisor I sincerely apologize for the delay.Due to Current situation, please FOLLOW BACK and send as a DM with the Claim Details

[Frank Rizzo's Hat @AverageJoseph15]

@BestBuy, I’ve discovered something remarkable: once you place an online order, apparently it becomes sacred—untouchable, unchangeable, and immune to common sense.

A very short thread about my Best Buy Catch-22:

1/ I ordered a phone online at 9 PM and selected pickup within 1 hour. The order included a trade-in, and roughly half the purchase was paid with $1,000 in Best Buy gift e-cards.

I knew the store was closed and expected to pick it up the next day. No problem.

2/ I received the “preparing your order” email and followed the status throughout the next day.

Then, mid-afternoon, “pickup within 1 hour” suddenly became:

Available for pickup August 27.

Small problem: I leave for an overseas trip on August 25 and will be gone for 2½ weeks.

3/ So I contacted Best Buy customer support. Three times (2 different call handlers and one manager). I was even disconnected once during a transfer.

Surely there was an easy solution, right?

Ship it instead? The website shows delivery by 8/22.

No.

Change the color to one that’s available sooner?

No.

Apparently the order itself cannot be changed. Only the pickup location can be changed.

Hence my description of the Best Buy order as “sacred.”

4/ Fine. Cancel it, go to a store, and buy another color in person.

Ah, but here comes the Best Buy Catch-22:

The Best Buy credit card portion takes 24–48 hours to be credited back to my account. That’s ok, I get it, every credit card works this way—I have enough available credit to buy another phone.

But the $1,000 in Best Buy gift e-cards can take 24–72 BUSINESS HOURS to be refunded to the original gift cards.

5/ So Best Buy can’t provide the phone when promised.

Best Buy can’t change the order to delivery—even though delivery currently shows 8/22.

Best Buy can’t change the color.

And if I cancel, Best Buy may hold up $1,000 of my gift-card funds long enough that I can’t use them to buy a replacement before my trip.

Those gift cards were purchased specifically for this phone.

6/ So my choices appear to be:

Keep an order I can’t pick up.

Cancel it and potentially lose access to $1,000 of my own purchasing power until after I need the phone.

Or buy the phone somewhere else and eventually end up with $1,000 in Best Buy gift cards I never otherwise intended to have.

Bravo.

If Catch-22 hadn’t already been made into a movie, I’d suggest this as the plot.

@BestBuy, there has to be someone empowered to apply a little common sense here. Can you actually fix this?