Lucy

🐈

[Lucy @lucyevelyyn]

@waitrose Is your iOS app down? I keep getting this message when I try to book a slot TIA

[Lucy @lucyevelyyn]

@SF_England hi, my friend is a refugee, he qualifies for student finance yet was rejected, he’s appealed with evidence but has to wait until 16th Oct for a review, but his course starts in Sept, what is he meant to do?

[Lucy @lucyevelyyn]

@duolingo Hi, can someone DM me to help to delete my account, the listed email is “dheicje23 etc@ duolingo” so I can’t receive the confirmation email TIA

[Lucy @lucyevelyyn]

@BrightonHoveBus Hi, why is the 50 bus always so infrequent? It’s always normally late/cancelled but it never used to be as unreliable as it has been in the last few months

[Lucy @lucyevelyyn]

@Tesco This is revolting, I know it’s only an onion but how do I get it refunded? It’s from an online order, I didn’t pick it

[Lucy @lucyevelyyn]

@HiveHomeUK Hi, I have a Hive Thermostat and whenever I add my British Gas account number for 12 months free Heat Plus, it says “enter a valid account number” - can someone look into this?

[Lucy @lucyevelyyn]

@BupaUK Hi, I emailed Bupa about my health insurance on the 15th Aug and 1st Oct and so far no one has replied, can someone look into this via DM? TIA

[Lucy @lucyevelyyn]

@VirginAtlantic
I have a flight tomorrow, no way to check in, saying no electronic ticket, what does this mean? Can’t get hold of anyone on the phone TIA

[Lucy @lucyevelyyn]

@SixtUK Can I use a Mastercard debit card for the deposit when renting a car in Crete or is it credit card only? TIA

[Lucy @lucyevelyyn]

@askflydubai Great, thanks, will do 👍

[Lucy @lucyevelyyn]

@bt_uk Could a faster EE sim be posted, or an engineer come sooner, new WiFi was meant to be installed on the 17th, the 31st is 10 days away TIA

[Lucy @lucyevelyyn]

@bt_uk Hi, we have no WiFi because the engineer due to install it is delayed til 31st, EE dongle is useless, we were told about a local BT connection we could use but we never got sent the login details, could you dm me?

[Lucy @lucyevelyyn]

@bt_uk Hi James, thanks for your quick reply, they’re listed on the app and I’m logged in but the won’t connect, how do I connect to them on a laptop?

[Lucy @lucyevelyyn]

@GulfAir Hi my flight from Muscat to Bahrain has been changed, is there a way to change it for free? The app is charging me $150

[Lucy @lucyevelyyn]

@SingingIsGood @ITVX I’m having the exact same problem, it’s so annoying @ITVX

[Lucy @lucyevelyyn]

@easyJet Hi, when my friend tries to change her flight for free over UK border strikes it charges £99, also how long can she wait to change the flight?

[Lucy @lucyevelyyn]

@virginmedia Hi John, the WiFi came back but it’s been intermittently dropping out ever since, it’s currently offline. Can’t get hold of a human on the phone and want an engineer appt, could you book one if I send a dm?

[Lucy @lucyevelyyn]

@virginmedia Hi, WiFi hasn’t worked all day, it’s constantly green flashing, all the cables are connected & rebooted the hub, could someone look into this for me?

[Lucy @lucyevelyyn]

@TfL Hi, Vauxhall tube station was closed so I’ve had to make my way to Clapham to get an onward train so I can’t tap out my oyster, will I be refunded for the incomplete journey?

[Lucy @lucyevelyyn]

@LloydsBank My mum is attempting to switch to you, opted in for updates and has heard nothing acknowledging it since clicking submit, the switch was due to complete on the 7th. Could someone look into this via DM?