Luke Y

[Luke Y @LukeYorke]

@FPLPricey Congrats!

[Luke Y @LukeYorke]

@OctopusEnergy @Duliza I'll look at meter readings with avro. And what youve suggested. We've not had contact to confirm anything with octopus so how there is such a jump seems unfair and some what like your taking advantage of Avro customers. I will contact with Ofgem and your complaints department.

[Luke Y @LukeYorke]

@OctopusEnergy the plot thickens. In credit with you (online login) yet you've put me on a repayment plan. Your numbers do not stack. I have Avro statements and your taking advantage of people.

[Luke Y @LukeYorke]

@OctopusEnergy you're taking the piss. 500% above or below... Good margin of accuracy

[Luke Y @LukeYorke]

@goodallsix @MartinSLewis @OctopusEnergy @ofgem Absolute joke of a company. We've just had the same. How can you go from being in credit to in debt. When I should be on the price cap. @ofgem @MartinSLewis

[Luke Y @LukeYorke]

@ChantelleVicto3 @OctopusEnergy Do you have your old statements?

[Luke Y @LukeYorke]

@ChantelleVicto3 @OctopusEnergy I've just got an email saying I owe them yet was £300+ in credit with Avro. I'm not paying them s thing until they can prove the usage. Seems they're making a cash grab on old Avro energy customers.

[Luke Y @LukeYorke]

@geordiemark23 @OctopusEnergy Don't bother going with them.

[Luke Y @LukeYorke]

@NKgeldard @OctopusEnergy Did you get a response? @NKgeldard

[Luke Y @LukeYorke]

@NKgeldard @OctopusEnergy Same thing can through to us. Absolute joke.Avoid all new customers

[Luke Y @LukeYorke]

@Mikeyreynolds01 @ShellEnergyHome They're shocking. We've just had a in credit from £300 to a debt of £80. How.... No explanation

[Luke Y @LukeYorke]

@briandavis2468 @OctopusEnergy @ofgem Don't trust them. We've also had the same thing come through from Avro to @OctopusEnergy

[Luke Y @LukeYorke]

@OctopusEnergy how have you calculated that I've gone from £307 in credit with avro to £80 in debt with your firm. I will not pay this. I require proof of this or I will send all details to the @ofgem

[Luke Y @LukeYorke]

@Sofology @SofologyHelp are you going to answer? Email from Lyndsey Fitzmartin - "Our team will review your details and call or reply back to you very soon. We normally reply within 2 hours but please allow up to 24 hours" - over 48 hours ago o/n: 275724/1

[Luke Y @LukeYorke]

@__lisawalker__ @tashahuman @Sofology @SofologyHelp @Sofology been on hold for 2 hours and nothing. Honestly this company is shocking @SofologyHelp Best of luck with the loan sofa!

[Luke Y @LukeYorke]

@Wooldste @SofologyHelp I wish someone would get back to me, this customer service is dreadful.

[Luke Y @LukeYorke]

@SofologyHelp utter shambles at Sofology. Avoid at all costs.

[Luke Y @LukeYorke]

@oneteam1dreammm @Sofology They'll cut you off as soon as it hits 5pm on the phone line. Best of luck getting it sorted, but I was just on the phone to them for 95 minutes in a queue.

[Luke Y @LukeYorke]

95 minutes on the phone to be told the systems crashed. Phoebe... doesn't seem to know anything. Can you at least tell your staff what's going on.

[Luke Y @LukeYorke]

@Sofology on the phone to you for over an hour now, how is it I can go from 4th to 3rd, then to 4th again in the queue. You're an absolute shambles.