Mallory Durran

Professionally enthusiastic about dancing, data, brain health, women’s health, health tech, coffee, running, walking uphill, and dogs. #DanceIsForEveryone

[Mallory Durran @maldurr]

@airtransat We were given significantly different information in French and English and no sense of whether connecting flights on your own airline would be held. Please provide clearer information. We are now an hour delayed. Delays happen, but poor communication is a choice.

[Mallory Durran @maldurr]

@airtransat We were given different information in French and English, no rationale and no sense of whether connecting flights on your own airline would be held. Please provide clearer information. We are now an hour delayed.

[Mallory Durran @maldurr]

@airtransat - I’m sitting on a tarmac in one of your planes at YUL waiting to be let off to make a connecting flight. 40 minutes ago the pilot told us there would be a 5 minute delay getting to gate. We haven’t moved. What’s going on?

[Jennifer Moss @JenLeighMoss]

Launching today on @LinkedIn Learning! How Managers Can Prevent Team Burnout. If you're looking for easy to operationalize tips and strategies for preventing and managing burnout, check it out. This link offers you FREE access. Pls RT

https://t.co/VJBzpVNH7O

[Mallory Durran @maldurr]

@InsideHalton Perhaps some decency and respect for this man and his family are due, rather than a tweeted play by play of a tragic day for a private family? Disappointed in this shameless drama chasing version of journalism from @InsideHalton

[Mallory Durran @maldurr]

@InsideHalton I have concerns about the conduct and reporting of a member of your staff witnessed today. What is the best way to raise these?

[Mallory Durran @maldurr]

@AvantiWestCoast your station staff are being kind and understanding in the face of your terrible management choices. You don’t deserve their service. Your customers deserve better service from you.

[Mallory Durran @maldurr]

@AvantiWestCoast head office last minute decisions impact #frontlinestaff hope you are enjoying your holidays while@station staff deal with angry customers #AvantiManagementElite

[Mallory Durran @maldurr]

@AvantiWestCoast Your staff bear the cost when you cancel services without planning. Disgruntled customers take out their frustration at your bad management on station staff who have no control. Care more for your front line staff.

[Mallory Durran @maldurr]

@AvantiWestCoast last minute cancellations show how little regard you have for ticket holders. Did you forget your purpose is to@provide a service to the public?

[Mallory Durran @maldurr]

@AvantiWestCoast Totally understand reduced service over Easter, but people count on the trains you DO run. Repaid tickets don’t make up for 4+ hour delays because of your last minute choices. How are you going to makeup for lost time? #DekayRepayIsNotEnough

[Mallory Durran @maldurr]

@monzo Having an issue with the app glitching while I’m trying to reorder a card, and none of your “help” topics help. Can’t find actual customer service. PLEASE SEND HELP.

[Mallory Durran @maldurr]

Brilliant work from a brilliant woman. @kathrynbates47 Congrats on the first of many first author papers!

[Jennifer Moss @JenLeighMoss]

Looking for workplace burnout stories for my upcoming book Rethinking Burnout (pub - HBR Press) What led to the event, how you recovered/recovering, how did your organization react? Follow so I can follow back to connect. Please RT and Share! #burnout #echopandemic #prevention

[Mallory Durran @maldurr]

In case it was unclear from the headline, "wife" is Dr. Esther Duflo, an equal contributor with a PhD from MIT. Shame on you @businessinsider #EqualWorkForEqualCredit #feminism #WomenInSTEM #DistractinglySexist

[Mallory Durran @maldurr]

@GWRHelp Poor planning on the part of GWR. Hope demand is used to better predict replacement need in future.

[Mallory Durran @maldurr]

@gwrhelp you’ve planned insufficient rail replacement services on the BTN SWI route resulting in major backlogs and your staff taking abuse from angry ticket holders.

[Mallory Durran @maldurr]

@GWRHelp Do they log when drivers refuse to take passengers for both stops listed? Watched an elderly man have his luggage tossed at him because the driver was only taking passengers to Frome, not Bath on the Frome/Bath replacement.

[Mallory Durran @maldurr]

@GWRHelp How do you track how far behind your rail replacement busses are to validate claims?

[Mallory Durran @maldurr]

@GWRHelp Thanks, Brad

[Mallory Durran @maldurr]

@GWRHelp what are you going to do to compensate ticket holders and protect your staff?