Mariam Ayyoob

sr strategy manager @telus #servicedesign #designthinking #CX | researcher @itsbridgeschool | views are my own

[Mariam Ayyoob @mariamayyoob]

@daviniachew @EricArnoldp ❤️

[Customer Experience Challenges @cxchallenges]

Mariam Ayyoob telling the story of how @telus #servicedesign team supports the entire org by delivering primary qualitative insights to find out what resonates w customers so you can pivot well #cxchallenges #CustomerExperience

[Ali Angco @aliang_co]

How to help your org prioritize customers & pivot by @mariamayyoob

1. Champion the voice of the customer
2. Empathize with internal teams
3. Present other options
4. Align customer ideas with organization objectives
5. Get customer feedback early and often

@cxchallenges

[Bonnie Wong @TalentImpactID]

@MariamAyyoob @Telus shares how customer-centricity can help organizations prioritize, pivot & avoid assumption-based mistakes.

Champion the voice of the customer - engage the business & technology teams to empathize w/ customers to pivot & design what they want!

#CXChallenges

[Bonnie Wong @TalentImpactID]

A full house to learn how industry leaders @PansyLee @MLSE Digital Labs, Rubén Perez Huidobro @shopify, @MariamAyyoob @Telus & @HiraJaved10 @CBC prioritize being customer-centric.

Thanks @cxchallenges @PH1ca for organizing and @Qualtrics @Shopify for sponsoring!

#CXChallenges

[Marie Eve Gosemick @megosemick]

Behaviour is biased and people are really irrational, but predictably so. Words matter 💣 #prospecttheory @bridgeable #SDCimpact @SDNCanada

[Bridgeable @bridgeable]

Social Proof: People want to be like everyone else and are heavily influenced by what they perceive others are doing. Tip: Highlight the action you’re trying to achieve by presenting it as the social norm. Bridgeable's Designing for Behaviour Change Workshop @SDNCanada #SDCIMPACT

[Mariam Ayyoob @mariamayyoob]

"The truth is that humans and robots have very different but complementary skillsets; great #customerservice results when they work in harmony." #preach #CX #custexp #contactcentre https://t.co/G1X7o6mhXZ

[Mariam Ayyoob @mariamayyoob]

@annehelen EDUCATED is so good! 📚

[Forbes @Forbes]

Quote of the day: https://t.co/lkPVK2Mxz3

[Austin Kleon @austinkleon]

Only one more day left to get a Steal Like An Artist t-shirt!

RT this for a chance to win a free one from @cottonbureau

https://t.co/hpx94VCYLk

[Mariam Ayyoob @mariamayyoob]

Looking for some #books to download on your Kindle before the upcoming Canadian or US long weekends? Check out my #reading recommendations for #fiction #digital #memoirs and more

https://t.co/LguvyYxxH1

[Mariam Ayyoob @mariamayyoob]

Enjoyed this read on the iconic #Levis #Brand

https://t.co/tjcvFMVugi

[Mariam Ayyoob @mariamayyoob]

@jennysuedempsey @CXAccelerator Thanks for sharing! 😊

[Jenny Dempsey @jennysuedempsey]

How Developing Empathy Leads to Better Customer Experiences https://t.co/6iDxwheMey via @CXAccelerator by @mariamayyoob #CustServ #CustExp #CX #Empathy

[Mariam Ayyoob @mariamayyoob]

Product owners and anyone else in similar #CX roles are the linchpins between business and #technology, and a critical foundation for a successful #digital transformation. https://t.co/zPVgJHFJd3

[Mariam Ayyoob @mariamayyoob]

@CXAccelerator Thanks for the opportunity to share the post and all the retweets/likes everyone! 🥰

[Mariam Ayyoob @mariamayyoob]

Thanks @CustomerIsFirst for letting me blog for the awesome @CXAccelerator. Check it out!! #CX https://t.co/mMaIDuBa3R

[CX Accelerator Community @CXaccelerator]

Need an #empathy boost? Take a look at this awesome new post from @mariamayyoob!! Tips for developing empathy and positively impacting #CX. https://t.co/Yr91JXJZEi

[Mariam Ayyoob @mariamayyoob]

@MichaelMusi @Netflix_CA @KimsConvenience YAY! Love Kims Convenience!

[Mariam Ayyoob @mariamayyoob]

A7. Having worked mainly with large co's, an employee may never meet a C-Suite/VP/Executive throughout their career. Most communications are emails or virtual meetings. This is when you must empower your managers with the right information & motivation to lead a change #CXchat https://t.co/q5BjBrSo5g

[Sue Duris, CCXP @SueDuris]

Q7. Is achieving employee buy-in different for large vs. small companies? If so, what, if anything, should be done differently? #CXChat