@NSTweets5@BritishAirwSUCK Sorry, only just seen your message. No - I refused to accept a voucher… and finally after over 100 calls to BA actually got to speak to someone and received a full refund
@NHSVolResponder Thank you for your prompt response. Have sent you a DM. Personally, I think it’s worth adding an opt out option ... as for all your good intentions it shouldn’t really be so hard to disconnect / discontinue correspondence.
@Hermesparcels 2nd time in 4 weeks Hermes UK claim to have delivered my parcel but again nothing delivered or proof given! Has your courier stolen it, wrongly delivered it or lost it ? You tell me ... as no customer support / help lines work. #myhermes#avoidhermes
@patrickstep@AdrienneGang@Cosmopolitan Absolutely agree ... that was really strange behaviour and conduct ... and to be lauding it around when she returned to the boat as a guest was utterly deluded and bizarre !
#BritishAirways Why are you lying to loyal customers regarding providing refunds for flights that you have cancelled ? You claim you will provide a refund - but then offer a voucher instead. How do I obtain my refund?
@BritishAirwSUCK@milton_pfc @stergios_xyz @ejwalsh_ed@HeikeII2 Thank you all for your replies. I feel that although BA are not making it easy for their customers we should get our monies back eventually either way.
Yesterday I finally got a full refund out of British Airways! It’s taken me 3.5 weeks and over 100 calls but after being put on hold for the first time I spoke to someone who instantly sorted my refund for a grands worth of flights. Option 2 2 2. Good luck! @BritishAirwSUCK
@BritishAirwSUCK@joan_fairbrass @stergios_xyz @ejwalsh_ed@HeikeII2 I spoke with my credit card provider - NatWest - who were very helpful. I have raised a claim based on non delivery of services (or refund). I was advised that the usual 5 day turnaround time is now 4-6 weeks, due to so many Airlines refusing to issue refunds to customers !
@BritishAirwSUCK @stergios_xyz @ejwalsh_ed@HeikeII2 I tried disabling JavaScript when logged in to BA MMB and viewing my cancelled flights - using both Chrome and MS Edge browsers - but still only see the voucher option (no refund option revealed). Does everyone else encounter the same ? If so, BA appear to have updated their App
BA why are you lying to loyal customers regarding providing refunds for flights that you have cancelled ? You have disabled refunds in your App, disconnect all calls to your helpline and ONLY offer a voucher instead ! @UK_CAA@British_Airways@MartinSLewis@BritishAirwSUCK
@ejwalsh_ed@HeikeII2#BritishAirways advise online that they will refund customers when BA have to cancel flights. HOWEVER, BA have then REMOVED all processes to enable that refund to be obtained via their website, App or customer helpline ?? So I’ll ask BA again - how do I obtain my refund??
BA you have changed your helpline message to customers - and now mention the word refund - BUT you still automatically disconnect your loyal customers to prevent them claiming a refund. Disgraceful conduct @British_Airways@BA_Headlines
@ejwalsh_ed@HeikeII2#BritishAirways advise online that they will refund customers when BA have to cancel flights. HOWEVER, BA have then REMOVED all processes to enable that refund to be obtained via their website, App or customer helpline ?? So I’ll ask BA again - how do I obtain my refund??