@onepeloton Customers service folks not meeting follow-up commitments (it’s been 7 days since they committed on calling back). Email address of representative I’ve been corresponding with no longer works. No tracking number or update on my order. Unacceptable customer service
@onepeloton Terrible customer service! I have a bike that has been used less than 20 times & after 2 months of trying to get it repaired they still can't figure out what is wrong. Stop blaming COVID and answer calls, don't ignore existing customers for new sales. BUYER BEWARE
@napritch1@onepeloton@onepeloton doesn’t really have any solid customer service capabilities. I have had an open support ticket for well over 60 days. I send emails and receive no replies at all. Frustrating.
@onepeloton Been recycled on chat for the last 3 hours. Have been on hold for 45 minutes. Have two emails bounce back. How do I actually contact someone?
Hey @onepeloton what up with not honouring you’re new promotion price for the people who invested in you bikes in the middle of a pandemic? Also, training your contact centre staff not to connect your customers to management to discuss? Seems short sighted, and not customer first
@onepeloton I just purchased a new bike. Waited 2 month. It finally arrives and I passed my 30 days, I like to upgrade to the bike+. I haven’t heard anyone getting back to me. I think it’s unfair @onepeloton knew bike+ was in production and never made me aware.