@British_Airways It’s probably going to be easier for me to go home than to the airport. Please can you advise what to do? I called BA Contact Centre but they just told me to go to airport.
@lufthansa weather happens, but when you need to rebook pax and provide HOTAC, perhaps you could make sure the app is working (it isn’t) or more than half the desks are open for rebooking. This is not customer-centricity. Do better.
@British_Airways I have now been waiting over a month for a response in regard to the “Pay & Claim” you told me to do with my 4 children after my flight was cancelled. Given the expense incurred finding hotel accommodation, this is very poor customer service.
@HeathrowAirport my flight has been cancelled, I’m trying to contact Meet & Greet to sort / extend my parking, but you don’t answer the phone and the website isn’t working to extend. Please advise.
@British_Airways cancellations due to weather are understandable, but cancellations and interminable delays when there is no such weather for a service you cancelled yesterday, less so. It would also help if you had customer service staff in satellite terminals. Sun-standard.
Thanks to the Aviation Festival Americas✈️@AFA_conf for the opportunity this week to participate in a great panel discussion on the 𝗙𝘂𝘁𝘂𝗿𝗲 𝗼𝗳 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗰 𝗣𝗮𝗿𝘁𝗻𝗲𝗿𝘀𝗵𝗶𝗽𝘀 𝗮𝗻𝗱 𝗔𝗹𝗹𝗶𝗮𝗻𝗰𝗲𝘀 in Miami
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@GWRHelp no words. For the 2nd consecutive week you have cancelled the 1723 from Newbury to Paddington, meaning so will struggle to make connection for my flight. Your levels of “service” are simply dreadful. Henceforth I will be driving and trying to avoid giving you any money.
@GWRHelp Much less concerned about the ticket than my flight and the stress I know have trying to ensure I get to the airport time. This is just the latest in a litany of delays and cancellations when I need to go to the airport. Why should I not drive?
@GWRHelp you really are shambolic. 1723 from Newbury to Paddington cancelled due shortage of train crews and now I face a scramble to get to my flight on time. Why do we pay for this diabolical “service”? Incentivising me to drive. Awful.
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Nick Ashton, Head of Partnerships & Industry Affairs at Dohop, has joined the Aviation Festival Americas Speaker List.
Interested in learning more? Join Nick and 200+ speakers this June in Miami! https://t.co/dbWvbJrYCA