Princess Consuela

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[Princess Consuela @nickybelle]

@Macys my daughter bought a dress for her formal TONIGHT and we just found your security tag on it!!!! Mixed in with the ruffles. We ordered this ONLINE and have no way to get it off before the dance😡

[Princess Consuela @nickybelle]

@littlecaesars your Altoona Pa location accepted & charged me for an order the App had listed as ready ASAP. I get the email & it says it’ll be ready at 11am today. If your store is ‘closed’ orders shouldn’t be accepted. I live an hour away I’ll need a refund, thanks.

[Princess Consuela @nickybelle]

@pureology why did you charge me for overnight shipping which should if it’s overnight be here tomorrow but now tell me it could be 1-2days for processing you never mentioned on your site. On the site it says overnight..

[Princess Consuela @nickybelle]

@Sephora did you completely change the Rouge program? I placed an order and it hasn’t moved, I looked at my acct. to see the shipping benefits are all different is this why it hasn’t moved?

[Princess Consuela @nickybelle]

@lushcosmetics I placed an order worldwide express and am just trying to find out where it is? It shipped yesterday..

[Princess Consuela @nickybelle]

@MACcosmetics for some reason I’m not getting emails confirming purchases or shipments? I can see them in my account if the site lets me into it, but not a single email??

[Princess Consuela @nickybelle]

@TorridFashion (2) yesterday and in May I placed THREE orders that not only shipped on time as stated on your site BUT arrived on a Saturday which I was just told was not possible. I was just given ‘stories’ and excuses by your 1800 number.

[Princess Consuela @nickybelle]

@TorridFashion being that I spend a good amount of $$$$ with your company I feel like your Customer Reps changing policies to suit them after I pay 23 bucks for expexdited shipping is treating a loyal customer like crap. I ordered before the 11am cut off (1)

[Princess Consuela @nickybelle]

@Sephora why did ALL my recent orders disappear from my account since May 16th, including one from yesterday? They are all gone

[Princess Consuela @nickybelle]

@Sephora my Natasha Denona highlighter just arrived smashed I tried seeing if it might ‘smoosh’ together but it’s hopeless...

[Princess Consuela @nickybelle]

@Sephora and I did do Flash one day. I’ve had the WORST luck with shipping since after Christmas. Boxes lost, orders misplaced,

[Princess Consuela @nickybelle]

@Sephora I’d just like to know where my package is shipping from because I was told it would be here tomorrow

[Princess Consuela @nickybelle]

@Sephora can I get confirmation of an order I had to cancel due to it not shipping on time and me not being home whenever it may come?

[Princess Consuela @nickybelle]

@Sephora Buyers be ware this Holiday Season deal with Ulta, Nordstrom, Mac, anyone but Sephora. No Customer loyalty at all.

[Princess Consuela @nickybelle]

@Sephora cont. it was scheduled to arrive today I was on FB by a Sephora rep to contact again if it didn't come-- and it didn't

[Princess Consuela @nickybelle]

@Sephora hi! I messaged via Facebook about a missing order. I rec'd a Shipping notification via sephora and UPS

[Princess Consuela @nickybelle]

@Sephora @sephora I'll be calling my bank and reporting this as fraud which it is

[Princess Consuela @nickybelle]

@Sephora @sephora so it's okay for you to essentially steal from me then. I paid you and got nothing

[Princess Consuela @nickybelle]

@Sephora @sephora and that she DID do it

[Princess Consuela @nickybelle]

@Sephora @sephora then why did a CS rep on the phone just tell me she could do it