Beware of @backmarket - they offer a year’s warranty, send you a faulty phone and then refuse to refund you. Theft of £600 in the guise of saving the environment.
Calling anyone in customer service @DesignMuseum - been trying to resolve my (your) membership ‘glitch’ for NINE MONTHS and getting tired of being ignored. Can anyone help me? Or are you just taking membership fees for fun?
@BritishGasHelp Two weeks later: you’ve charged me for another month of ‘service’, I paid an independent plumber to fix my boiler and you still haven’t called me to handle my complaint. Is this a wind up @BritishGas
@BritishGasHelp Still nothing from your Customer Services team. When I call your helpline, your own staff suggest I tweet for a response. Actually. @britshgas is anybody out there?
@BritishGasHelp I've DM'd you Paul but nobody seems to be there to respond. Any danger of some action in exchange for the princely sum you take off me every month?
Paying for @BritishGas Homecare 4: 1 month since boiler broke, 7 HOURS of calls, 5 days waiting in for engineers, 2 no shows, 2 wrong engineers, 0 for 2 on callbacks and nobody to take a complaint. Who can I speak to?