Nancy Porte, CCXP

Passionate about making the world a better place for customers.

[Nancy Porte, CCXP @nporte]

Ever think about what you'd tell your younger self? Here's my advice to a new #CustomerExperience leader! https://t.co/uQuz8H5UR4 via @customerthink

[Nancy Porte, CCXP @nporte]

Was such a pleasure to interview @BarbaraCorcoran during #Engage21 - she has grit!

[Nancy Porte, CCXP @nporte]

This was so much fun...always learn something from you @pgreenbe

[Paul Greenberg @pgreenbe]

I love working with @verint 's @nporte. She really knows what she is talking about - a leader in the #customerengagement and #cx space. #

[Nancy Porte, CCXP @nporte]

Lie working with you, too, @pgreenbe - such valuable insights about #CustomerExperience and #customerengagement! #engage21

[Paul Greenberg @pgreenbe]

I love working with @verint 's @nporte. She really knows what she is talking about - a leader in the #customerengagement and #cx space. #

[Lisa Preuss @lpreuss]

It's happening now! Verint's @nporte interview with @BarbaraCorcoran is so inspiring - talking about innovation, reinvention and making work fun!!! Barbara says, "Fun is the secret sauce to innovation." #Engage21

[Nancy Porte, CCXP @nporte]

6 ways internal branding can make or break a #CX program—my new blog for @customerthink https://t.co/B91nkSD6Xh #Branding #CustomerLoyalty #Boundless #EmployeeEngagement @Verint

[Nancy Porte, CCXP @nporte]

Really enjoyed the exchange of ideas with @ColinShaw_CX

[Beyond Philosophy @BeyondP]

@Verint’s @NPorte, VP Global Customer Experience, CCXP, joins us in this episode to discuss current research. (Hint: #CustomerScience is important here.)

[Nancy Porte, CCXP @nporte]

Making a difference in #cx #ConversationalAI—dialogue traits of sophisticated #IVAs https://t.co/1GCQRei0IS #Digital #IntelligentVirtualAssistants #NLU #Automation #AI #SelfService #WFH #FutureofWork #Boundless @JenniferLSnell

[Nancy Porte, CCXP @nporte]

Excited to share the #customerengagement research findings on this webinar! @ColinShaw_CX can’t wait to hear your insights!

[Colin Shaw @ColinShaw_CX]

Really looking forward to this live webinar with you .@nporte on Thursday 25th February. Beware I can talk forever on #customerexperience 🤣 The new research findings are very significant to building great #customerengagement. @Verint

[Nancy Porte, CCXP @nporte]

Beyond Surveys: Finding the Right Balance Among Your Customer Feedback Sources https://t.co/GgOHn5zGWt via @CustomerThink

[Nancy Porte, CCXP @nporte]

Thanks @stephaniethum

[Stephanie Thum, PhD, CCXP @stephaniethum]

Congrats, everyone, and happy birthday, CXPA! @TabithaDunn @annettefranz @Nporte @FinkBarbie @sbnevel #CXPA #CX #CustomerExperience

[Nancy Porte, CCXP @nporte]

@jeanniecw Loved doing this....thanks for all your work to advance CX, @jeanniecw #CustomerExperience #cx #resilience

[Nancy Porte, CCXP @nporte]

What’s the best kept self-service secret in #CX? According to research conducted by @LeaderNetworks and my own experience, it's online support communities, which have been the super heroes during these challenging times. https://t.co/Q3OqFatjkP via @customerthink #CX

[Nancy Porte, CCXP @nporte]

So enjoyed writing this article, thinking about the importance of ROI - and having confidence in the integrity of the conclusion. Thanks, @pgreenbe for challenging us and providing this opportunity! #cx #ROI

[Paul Greenberg @pgreenbe]

Quantifying customer experience programs into dollars and sense (or how I got my honorary finance degree) https://t.co/L9ZeNXvDWN via @ZDNet & @pgreenbe @nporte writes a truly fascinating post on the financials of CX. Soooo worth reading....

[Verint @Verint]

Happy #MondayMorning! Verint's Nancy Porte (@nporte) shares 5 tips on how to tell your #CX story with a #microsite via @CustomerThink. https://t.co/oNcsHzrnwN

[@suehussverint @suehussverint]

Don’t hide your #CX light under a bushel—how to tell your story with a #microsite @nporte shares 5 tips with @customerthink https://t.co/XZoCF0OWB3 #CustomerRetention @Verint #loyalty

[Nancy Porte, CCXP @nporte]

Did you hear? @Verint Wins 2020 @TheStevieAwards for Sales and Customer Service—thank you to our customers! https://t.co/wfHfpA35qp #innovation #cloud #CX #loyalty #Customers4Life

[Nancy Porte, CCXP @nporte]

In times of change—listen, adapt and respond. @Verint’s Ryan Hollenbeck reviews an unpredictable 2020 https://t.co/g7OgaBhnNn #CustomersFirst #CustomerLoyalty #VerintVirtual @ForbesCommCncl

[Nancy Porte, CCXP @nporte]

Happy to share outcome and lessons learned from our first virtual conference - and from the CX perspective! #customerexperience #VirtualConference

[Nancy Porte, CCXP @nporte]

Hats off to @NavyFederal, @uhaul and @verabradley, winners of the 2020 @Verint Awards! Congratulations on achieving impressive results through innovation and delivering customer engagement excellence. https://t.co/1fdY7rz8YB #VerintVirtual