ocadont

Documenting the massive fall from grace of one of the UK’s original e-commerce darlings. Obviously unofficial.

[ocadont @ocadont]

@allisonpearson @NikkiStix55 Yeah. The list would be too long for supermarkets and government to cope with if it was the original list of vulnerable people that they came up with.

[ocadont @ocadont]

@OLyndseySimpson @allisonpearson Ocado is giving me a delivery every two weeks. Weekly deliveries seem to be for extremely vulnerable customers.

[ocadont @ocadont]

Many people in your position, sadly. Line needs to be drawn somewhere.

[ocadont @ocadont]

If you’re not on the list, they don’t have the capacity to serve you.

[Joanne Smith - Jo @_Joannesmith]

@DrFrancesRyan @Ocado Ocado has been a shambles from the start. I contacted them about myself (neurological condition) and my very elderly parents (one of whom is very frail) and was basically told - we understand your worried, your not on the list, hard luck.Their attitude and disorganization stinks.

[ocadont @ocadont]

Now there’s a surprise.

[Jo @feelingmighty]

@Ocado Thanks Jonathon. I have replied back as I think you’ve somewhat missed the point of my request. Thanks again, Jo

[demi colleen 🇵🇸 🇯🇲 🇮🇪 @demicolleen]

@Ocado it’s been six weeks since i’ve been able to place an order...

[Jen Bowman @JennyClugston]

@julieann1818 @MerielPaterson This isn’t true unfortunately, Ocado have informed us that although we are on the vulnerable list we aren’t regular enough customers for them to give us priority. We even have a smart pass and been customers for 3 years.

[ocadont @ocadont]

Many people got that email. It was out of date very quickly.

[ocadont @ocadont]

If you can’t access the website, no.

[ocadont @ocadont]

If you have several supermarkets to use, use them!

[Frances Knowles @Frances13085402]

@SanghaAlicia @Ocado I’m disgusted with them to they basically told me the same as you, yes I’m on the shielding vulnerable priority list but as I wasn’t a constant weekly customer of there’s I should go ask for a slot on my supermarket list that I use regularly. As I have several supermarkets I use.

[Julie Wallis @Nicenic63]

Glad to have got a @Morrisons delivery booked. After the absolute fiasco of trying to sort a @Ocado slot. So guess which supermarket is going to be my new fav?

[ocadont @ocadont]

Need to prioritise somehow.

[Jen Bowman @JennyClugston]

@robynbrookes2 @KimberleyJWalsh Ocado aren’t prioritising all the vulnerable, only those that are vulnerable and regular customers ! Won’t define what regular is but given we have a smart pass and been shopped with them since 2017, vulnerable list- still not gd enough 2b prioritised. Seems linked to big spends!

[ocadont @ocadont]

They probably don’t.

[The_Headhuntress_ @Tech_Huntress]

@Ocado You keep replying asking me to DM you with my account info and I keep replying saying I’m already in a DM conversation with you - where I’ve given all my account into and - you’re not responding. Do you see the problem?

[ocadont @ocadont]

Probably not.

[The_Headhuntress_ @Tech_Huntress]

@Ocado Hello? This has been going on all week and it’s now urgent. Can I have some service please?

[Anya Palmer @anyabike]

@ocado I finally managed to secure a slot yesterday but didn't have time to finalise the basket. I went back when I knew what was needed, picked everything, and then when I went to check out, got thrown off. How am I supposed to edit my order? Your system is not fit for purpose!

[ocadont @ocadont]

Prudent.

[ocadont @ocadont]

Try one of the bigger supermarkets.

[ocadont @ocadont]

They have more capacity to do this than Ocado.

[ocadont @ocadont]

They’ve explained that.

[ian miller @ianmiller16]

@Ocado It is all very well telling us that 'Ocado Reserved is no longer working', but why not explain why its not, and what you are doing to get it up and running again

[Jane Bransby 💙 @JaneBransby]

@DrFrancesRyan @Ocado A friend of mine received this text and she hasn’t used them for a delivery since 2011. There isn’t even fairness amongst @Ocado users, never mind anyone else.