Paul Smith

[Paul Smith @paul_smith87]

@AlmeidaTheatre I’m trying to purchase tickets but when I’m trying to checkout it’s insisting that I update my account details?! Including changing password etc but I still can’t checkout. Please help!

[Paul Smith @paul_smith87]

@ODEONHelp Hi Chloe, thanks for your response.

I have sent the information via DM ☺️

[Paul Smith @paul_smith87]

@ODEONHelp I think I’ve left something in the Swiss Cottage branch. Is there a way to check other than visiting the cinema? It isn’t my local venue and I can’t travel atm

[Paul Smith @paul_smith87]

@OctopusEnergy can you please advise me how best to get an update on the status of my complaint? I’ve stopped receiving responses to my emails for weeks now

[Paul Smith @paul_smith87]

I’ve not had any emails regarding this yet I’ve been I’ve been sent two emails this month. My email history online shows otherwise…

[Paul Smith @paul_smith87]

@OctopusEnergy I’ve been waiting over 12 weeks now for a response to a complaint I made about my bill. Is it likely that this issue will ever be resolved?

[Paul Smith @paul_smith87]

@OctopusEnergy Great, thanks. I’ve replied

[Paul Smith @paul_smith87]

@OctopusEnergy I’ve been waiting over 12 weeks now for a response to a complaint I made about my bill. Is it likely that this issue will ever be resolved?

[Paul Smith @paul_smith87]

@aloyoga I need help with an outstanding refund. I can’t get through to anyone via your online chat, phone or email! Please help

[Paul Smith @paul_smith87]

@aloyoga I need help with a return. I’ve only received a refund for 1 item when I’ve returned 3. Raised numerous service tickets, tried the useless online chat aswell as calling, with no resolve, please help!

[Paul Smith @paul_smith87]

@TfL This issue is still outstanding 🤦🏻‍♂️ will refunds still be available to process if the window has exceeded 7 days once the website is restored?

[Paul Smith @paul_smith87]

@TfL I’ve been trying to claim a refund for a contactless journey since Sunday but haven’t been able to access your website. Will the 7 day window to claim a refund be extended due to this?

[Paul Smith @paul_smith87]

@TfL Thanks for the update. Will the window for refunds be extended due to this? I tapped in/out with a different card by accident

[Paul Smith @paul_smith87]

@TfL @jlrworks I’ve been having the same issue for days now

[Paul Smith @paul_smith87]

@AlejandDiez @lsqtheatre @JessicaKirson Me too 🙏🏼

[Paul Smith @paul_smith87]

@Pnkluvr Hey I would love it if you could share it with me ❤️

[Paul Smith @paul_smith87]

@jayinbold Can you share the code? 🙏🏼

[Paul Smith @paul_smith87]

@StubHubUK Thanks I’ve just sent a message

[Paul Smith @paul_smith87]

@StubHubUK I’ve sold tickets that aren’t in hand until after the date required to submit them. Can you please help with an extension? Tickets will be provided by the box office on the day of the event