Bad customer experience doesn't just ruin someone's day-It changes your brand
Customers don't remember your containment rate or how much AI you deployed
They remember you helpeding in there time of need
@ CCW this week? Let's talk @ Pavilion 3
Customer obsession. No compromises.
Deflection. Yay! Fewer calls, agents, and interactions…
But customers don't want deflection
They want answers
The AI opportunity isn't more barriers
It's less friction. That's the future we're building
At CCW? stop by Pavilion 3 and let's talk
Customer obsession. No compromises
Using #MachineLearning in your contact center is now easier. Amazon Connect’s newest capabilities enable automatic voice authentication, search across connected repositories based on phrases & reach more customers with high-volume outbound communication. https://t.co/TF0Ul8U49T
Contact centers are key to customer experience. 📞☁️ Check out this @WSJ piece on one of the biggest transformations to the contact center since the invention of the headset. https://t.co/DhSyjRklAT
Human trafficking is a $150 billion industry that deprives 25 million people around the world of their freedom. #AWS is powering the @Polaris_Project 24/7 hotline that connects survivors to support and safety. Learn more: https://t.co/gprJXt5SHn
On the frontline of the fight against human trafficking < #contactcenter agents and technology often provide a lifeline to those at risk https://t.co/TY9Y90yMhe #AmazonConnect
Explore the benefits of running your #contactcenter in the cloud. Join AWS and industry experts for sessions designed to help you transform CX. Learn more & register: https://t.co/738z5egUHq
Whether you're looking to return after a career break or just eager to work for an employer that supports working parents, we've partnered with @The_Mom_Project to help women remain active in the workforce at every stage of their journey. https://t.co/RhzYOXZtlQ
@jayzalowitz@awscloud@QuinnyPig@ajassy That is not what we hear from customers. In fact, cost effectiveness is part of why Amazon Connect is growing so fast: “...it’s saving us $27,000 per month” - Matt Storey, direct interactions.
Happy to share more detail with you if you DM me.
https://t.co/TPX2gSpPvQ
We're hiring Software Development Engineers that want to disrupt an industry & make a massive impact. Come build the future with us on the Amazon Connect team. https://t.co/9FNpSJrncC
If you use call queues at work and are wrestling with getting work from home people to resume taking calls, look at Amazon Connect. Browser based client for people manning the phones. You can set up your call flows, prompts, etc.