@LNER Thank you but I have now made arrangements to get home. This train should also be making an additional stop at Doncaster as people from there have had to wait for the 23.01. Thankyou anyway for your help in difficult circumstances.
@LNER No, why didn’t they contact Control to hold the 2104, instead it was allowed to leave - those coaches were to meet the 21.04 yet someone let it go - shameful - puts me off travelling with yourselves. Please pass to senior management so they might do things properly next time!
I have arrived at Grantham and the 21.04 has gone! WHY You knew there were coaches full of people from Huntingdon for that train why did you let it go? I did think you put customers first - evidently not!
@peter5608 Hi Peter, we are aware that there are some coaches which are delayed, and our control team is monitoring this closely. I would advise speaking with the Train Manager who will be able to support further.
@LNER I have arrived at Grantham and the 21.04 has gone! WHY Surely you were aware that coach loads of passengers were arriving for this train - why let it go?
Is anyone at Northern Rail interested in helping me with this?
Why the silence?
You must be aware of your own companies all round deficiencies!
Do you give compensation for mislaying my case?
If you don’t reply to this I will post it openly!
@TrainsNorthern
2/2 it would seem Northern Rail are not interested in any lost property! No one takes any interest in trying to find it. Is there anybody in Northern Rail interested in helping customers with this? It doesn’t seem so!!
@TrainsNorthern
I left a case on 09.22 York to Blackpool train on 20th Dec. Lost luggage gave me incident 328560, told me to ring back I did but nothing had been done so ring again. Still no news when I did. They said they would contact me - I’m still waiting!!
1/2
@BBCYork
Hi Joanita,
Re £2 for a single bus fare. On radio 4 today (You and Yours) they discussed this and it was stated a single bus fare in London (TfL) is £1.65 so £2 is not a good deal!
I would like to make a formal complaint - how do I do this? Do you know the first name of colleague involved?
He did this in front of my daughter and I (Mother) and made us feel extremely uncomfortable.
He was a disgrace to @LNER. @DavidHorne. Carol.
Hello, @LNER. I was falsely accused by one of your 'Revenue Inspectors' of Travelcard misuse. He was rude, condescending and used demeaning language - 'pet'. This was on the 1611 DON-YRK sevice. 1. Your staff should not call women by outdated gender-specific terms.
2. Would he have treated two male passengers like this?
3. He inferred that I was a criminal and the Travelcard was not mine.
4. Do you believe this is an acceptable manner in which your colleagues should treat passengers?