Peter Wassall

[Peter Wassall @peter_wassall]

Complete chaos at @CWOA today. Hotel car park packed because they’re letting everyone in, no priority for paying guests. Staff totally clueless and unhelpful. Absolute shambles. This needs sorting ASAP. #Chessington #CustomerServiceFail

[Peter Wassall @peter_wassall]

@dudleymbc what a complete waste of my time and money. Arranging a bulk item collection for your team to simply drive by, not collect and put the job down as complete leaving me waiting in all day and having to chase you. Disgusting behaviour!

[Peter Wassall @peter_wassall]

@virginmedia And as I advised previously there’s a fault with my WiFi! I will not be paying anymore when you don’t even provide the service I’m paying for now! I have called you on that number to leave and was kept on hold for over an hour while the fault was looked into and then hung up on!

[Peter Wassall @peter_wassall]

@virginmedia complete joke of a company, getting harassed to upgrade when not getting the service I pay for. When I raise it I’m told that I am (contrary to what the law says) and I have to pay more to get the service I’m legally allowed. Along with getting cut off continually!

[Peter Wassall @peter_wassall]

@virginmedia I still have not had a response to my earlier message?

[Peter Wassall @peter_wassall]

@virginmedia Let’s leave that one there, as it’s another ridiculous extra cost that you are pushing with customers. Non of this is resolving my broadband issue, can you please resolve the matter in hand or have someone from your retention team phone me so I can leave.

[Peter Wassall @peter_wassall]

@virginmedia Yes, but if the WIFI keeps dropping out I can’t see how this will help. As it is the service coming into my property or the box itself. Also, I was told yesterday that the booster you sent us now doesn’t work and I need to pay more money if I want coverage around my house?

[Peter Wassall @peter_wassall]

@virginmedia I get slightly better speeds, however these are still inconsistent and below the contract agreed limit. Plus we don’t use a wired connection for general day to day use.

[Peter Wassall @peter_wassall]

@virginmedia This is with relation to WIFI and I have already run these tests multiple times with your team who I have already said in my message told me that 5-10 download was acceptable against a 350 package. This is breaking my contract and the law!

[Peter Wassall @peter_wassall]

@virginmedia When I continually phoned yesterday I kept on getting cut off by your team. This is absolutely disgusting & unacceptable. I was actually trying to cancel my contract and I couldn’t get to speak to anyone to do this. Plus nobody phoned me back. What are you going to do to resolve?

[Peter Wassall @peter_wassall]

@BritishGasHelp @BritishGas I’m assuming by not coming back to me and assisting with my raised issue your not interested in keeping me as an existing customer?

[Peter Wassall @peter_wassall]

@BritishGas Well done another company that doesn’t look after it’s existing customers. Quoting me a 70% increase for my homecare policy for the coming year when I can get it cheaper than I’m currently paying as a new customer. Disgraceful behaviour!

[Peter Wassall @peter_wassall]

@BritishGasHelp I have already spoken to somebody today who simply couldn’t help, wouldn’t escalate the matter and still hasn’t given me a satisfactory answer as to why you increase existing customers policies so much.

[Peter Wassall @peter_wassall]

@HarvesterUK Thanks for coming back to me, however is this a mistake? As the form refers to Toby Carvery!

[Peter Wassall @peter_wassall]

@HarvesterUK over 1.5 hours for food for there still to be further 30 minute wait. Had to leave as our kids couldn’t wait any longer. No guidance how long the wait was when we arrived and lots of other people having the same delay. No apology from management. Disgusting service!

[Peter Wassall @peter_wassall]

@AsdaServiceTeam Been trying to update order for 3 days but says issue with my card. Checked with bank and no issue with card, Asda have since abruptly told me that there is an issue with the system with no rectification date. Cant go to the shops as we have Covid, what do we do?

[Peter Wassall @peter_wassall]

@tommeetippee_UK Ordered something a few days ago but are yet to receive any tracking information. Can you please help?

[Peter Wassall @peter_wassall]

@DVLAgovuk But I’m not a critical worker and can’t go through that line. Critical worker or not I would still like my money back.

[Peter Wassall @peter_wassall]

@DVLAgovuk I’m still waiting for a car tax refund from January, have already web chat and sent a letter 2 months ago, but are still yet to receive a refund of my money.