Phil

[Phil @philipiob]

@AsdaServiceTeam what is the point of your pizza counters? They cannot be relied upon, at least 50% of the time they have no staff on them. How about training more staff? Thankfully Morrisons have now opened a pizza counter and seem to have more trained staff.

[Phil @philipiob]

@hallam73 @asda @AsdaServiceTeam This isn’t an isolated issue. It’s pretty much the same at all Asda. Went to Asda pilsworth tonight - pizza person on a break. 3 other staff couldn’t help and couldn’t tell me when she’d be back. This happens a good 50% time. It’s pretty much the same story at Radcliffe too.

[Phil @philipiob]

@WhichUK @BritishGas Hi @whichuk I’m living the @BritishGas customer service hell as we speak. It’s gone wrong since I joined them on an EV tariff, they’ve billed me for all my usage on the higher rate. Nobody takes ownership, no-one rings back and nobody helps. They know they are crap and don’t care

[Phil @philipiob]

@lloyd_jonty @BritishGas @ToyotaUK Cancel whilst you can. This is a sign of thinks to come with @BritishGas I’m currently trying to to navigate their horrendous customer service/complaints process for a fault of theirs in regards to an EV tariff. Run whilst you still can!

[Phil @philipiob]

@BritishGas Hey @BBCWatchdog @MailOnline @guardian @TheSun anyone interested in the hearing about how bad @BritishGas are? Happy to tell my story, read some of my tweets for a flavour.

[Phil @philipiob]

I just rang @BritishGas chasing my promised phone call from last week. The person directed me to their complaints policy online which states they have 8 weeks to sort it out. That’s on then I responded; make promises and don’t keep them because you’ve got 8 weeks.

[Phil @philipiob]

I can’t speak directly with complaints. My complaint can’t be escalated. I can’t complain about Usman the @BritishGas complaints handler because they don’t take complaints about colleagues. Do yourself a favour all and avoid @BritishGas

[Phil @philipiob]

@CohenMalc @BritishGas Avoid @BritishGas and their EV tariff. I had a British Gas smart meter that mysteriously stopped worked when I rejoined BG on this tariff. They’re now trying to charge me for all my electric at their higher tariff. Their customer service has been appalling too.

[Phil @philipiob]

@dazzzzz5 @BritishGas I feel your pain. I’m having similar issues and their customers service is woeful. No ownership and no attempt to resolve. I was promised a call back last week and when it didn’t happen I contact back they said it’s acceptable as they have 8 weeks to resolve complaints.

[Phil @philipiob]

@jimjomma @adeburton @MrRoryReid @russ_nicol Avoid @BritishGas and their EV tariff. I had a British Gas smart meter that mysteriously stopped worked when I rejoined BG on this tariff. They’re now trying to charge me for all my electric at their higher tariff. Their customer service has been appalling too.

[Phil @philipiob]

@BritishGasHelp @BigMoaner73 @Neal_UK Avoid @BritishGasHelp and their EV tariff. I had a British Gas smart meter that mysteriously stopped worked when I rejoined BG on this tariff. They’re now trying to charge me for all my electric at their higher tariff. Their customer service has been appalling too.

[Phil @philipiob]

@DeniceGas92249 would it help you if I sent over my bank details and PIN number too?

[Phil @philipiob]

I’d say I was suprised that it’s been nearly a week since my @BritishGas replaced my smart meter that was working fine until I joined them and I haven’t received a promised call back from complaints - but I’m not

[Phil @philipiob]

Are @BritishGas going to voluntarily put things right? Well they’re not ranked in the bottom 3 energy companies for customer service. The only surprising thing is that they’re not bottom and there is a company worse.

[Phil @philipiob]

I’m also not surprised that upon receiving meter readings now from the new meter that @BritishGas have sent me a bill, which they have chosen to bill entire usage for the last 3 months at the higher rate. A bill that sees £607 for 64 days usage.

[Phil @philipiob]

I have to completely disagree with this article. I’m not having ⁦@BritishGas⁩ are not the worst. After over a week of differing contacts I’m still unable to get anyone to take ownership for my EV tariff issues caused by them. Just avoid BG. https://t.co/RUOuXBz0gG

[Phil @philipiob]

@BritishGasHelp I’ve done that already but I’ll message again.

[Phil @philipiob]

Hi @BritishGas are you able to help me with my smart meter/billing issue. My BG installed meter isn’t sending readings and I’m on an EV tariff so quite a big issue. I’ve been online/phone but you just want me to give a manual reading and not answer how I’m going to be billed

[Phil @philipiob]

Already failed by @nextofficial this morning, promised first delivery of the day, were not. And it looks like I’ll be on the school run when they do turn up. This could be interesting…..

[Phil @philipiob]

Don’t buy a sofa from @nextofficial this is their third attempt at this sofa with the first two having cosmetic issues. The delivery drivers used by next (@dhlexpressuk) did a drop and run leaving us with this. For the last 3 days we’ve been trying to sort this out but all we….