Lexie

[Lexie @ppkp01]

@BritishGasHelp I’ve sent this. I just go round and round in circles. While I’m writing this I’m on the phone with your call centre. Terrible phone line, can hardly hear or understand the call handler. It’s the worst customer service ever

[Lexie @ppkp01]

@BritishGas @EnergyOmbudsman
I have a smart meter in my flat. I’ve paid a monthly bill since I moved in. Suddenly after 3 years British Gas have decided their meter wasn’t giving correct readings and say I’m liable for their equipment not giving the correct information. How?!

[Lexie @ppkp01]

@BritishGasHelp I have asked over and over to get a smart meter and nothing has been done. Your complaints department hasn’t helped, I was dealing with Nicola Vaughan who stopped replying to me months ago.

[Lexie @ppkp01]

@BritishGas I was sent an email with my new tariff for the year £2847.92 and in the same day got a bill for 2 months electric use £2682.94! How does that make sense?! Absolutely shocking customer service! Been trying to change to a prepay meter for 6 months now!!

[Lexie @ppkp01]

@BritishGas I honestly can’t be bothered to keep calling you! Nobody is helping resolve this. First pic, is apparently the amount of electric a 7 year old and myself have used in 2 months. The 2nd pic is what my annual usage is! This has been going on for 6 months!! Sort it out!

[Lexie @ppkp01]

@GoldingHomes @HousingOmbuds Its now half 12 and still no contact from Golding Homes!

[Lexie @ppkp01]

@GoldingHomes Is this acceptable, 2 days with raw sewage in my bathroom/hallway and communal hallway. Should of been decamped! I’ve cleaned so we were able to use our own facilities but all the flooring needs to be removed!
Today you sent a lady with a mop & bucket, to do what?!

[Lexie @ppkp01]

@GoldingHomes @HousingOmbuds Nothing you do or say is going to make me feel better. You left me and my 7 year old son with raw sewage, no access to use my toilet, shower etc!? All Golding hones cares about is money!!!

[Lexie @ppkp01]

@GoldingHomes @HousingOmbuds I never see any drainage inspector yesterday so thats a complete lie!!

[Lexie @ppkp01]

@GoldingHomes Every single manager has been in a meeting all day! Carol Meloy & Lauren Mears, i hope this never happens to you. Raw sewage left for 2 days, nobody returning calls! An industrial cleaner should have been sent yesterday urgently! @HousingOmbuds @BexleyCouncil

[Lexie @ppkp01]

@BritishGasWatch @CitizensAdvice @BritishGas @BritishGasHelp pointless asking me to DM you my details for you just to ignore me!

[Lexie @ppkp01]

@BritishGas Does this look correct? This is the 3rd estimated bill that you have issued. I called numerous times, booked an appointment and then you cancel because apparently you can fix the issue with my meter remotely. But you just send another made up extortionate bill!