Simon Sinek offers a counterintuitive take: The moment you step in and fix the problem, you stop being a leader:
You got promoted because you were the best at the job.
And that's precisely what makes leadership so difficult.
The same instinct that made you great at the work, seeing the problem, knowing the answer, fixing it fast, becomes a liability the moment you move into a leadership role.
Simon is direct about this:
"Then you're not leading. You're just doing the work. You just have the leadership position."
The people who now report to you may not be as good as you. They'll move slower. They'll miss things you would have caught immediately.
And in those moments, every instinct will tell you to step in.
But that instinct is exactly what you have to resist.
"You can't just come in and tell them how you would do it. You have to push them to solve the problems the way that they would, just like someone did for you once before."
Someone once gave you the space to figure it out. That patience is what shaped you. Now it's your turn to offer the same to others.
Simon points to Chanel as a company that has built this principle into its culture.
Newly hired senior leaders are not allowed to speak in meetings for their first three months.
"You don't know anything about our company. And you'll learn by listening."
Chanel trusts that their leaders will be around for the long term, so 90 days of silence is a small price to pay for someone who truly understands the business before they start shaping it.
That's institutionalised patience. And it's almost unheard of.
Most organisations reward speed, decisiveness, and output. So the pressure to swoop in and fix things feels justified, even virtuous.
But Simon draws a hard line between having a leadership position and actually leading.
One is a title. The other is a practice.
And that practice demands something most high performers find deeply uncomfortable. Watching someone struggle toward an answer you already have, and choosing to let them find it themselves.
That restraint is the real work of leadership.
@madhuparna_N I am a big fan of your writing since you were in @ThePrintIndia I completely agree with your analysis. Communists destroyed generations and whatever they do now they are not coming back.
@theanonymous053@volklub@volkswagenindia Yes its appalling, its been close to a month and the car is still in the service center. No matter how good VW cars are, if the service is going to be like this they are not going to sell much
@SirishChandran@volkswagenindia@evoIndia I have a 2 year old Tiguan Allspace and I love it. The only thing is if anything goes wrong, the service center guys have no clue how to fix it. My car is in the service center for the last 3 weeks and they have not been able to identify the issue yet
@volkswagenindia I got an email from customer care saying they will get back to me, no updates since then. No one from dealer team has contacted me. It is 14 days now, service center has no clue about the cause of the problem.
@VW I purchased Tiguan Allspace in December 2020. On 13th October the car broke down in the middle of the road. It was towed to the service centre on 13th and it's been more than 10 days and they have not been able to find out the issue. Request your help
@volkswagenindia I purchased Tiguan Allspace in December 2020 and it cost me a fortune. On 13th October the car broke down in the middle of the road. It was towed to the service centre on 13th and it's been 10 days and the service centre has not been able to find out the issue.
@volkswagenindia I have to stay without a car in this festive season. Is this the quality of support you provide for the most premium car @volkswagenindia sells in India? Why should I be not compensated for a car which is still under warranty?