Tweet 1/8
@TataMotors@TataMotors_Cars
I never expected that owning a Tata vehicle and seeking help from an authorised Tata service centre would leave me feeling this helpless.
This is my experience with FPL Tata Vanagaram and KUN Tata Valasaravakkam.
Ref: 5-193088062180
@TataMotors@TataMotors_Cars
I want:
• The exact current status of my vehicle
• The actual diagnosis/findings
• What went wrong
• What is being done to rectify it
• A clear timeline
• Accountability from the people handling the vehicle
Ref: 5-193088062180
5/8
Imagine handing over your vehicle to an authorised service centre and then being unable to even speak to the people responsible for it.
If you cannot diagnose it
If further investigation is required
If there is a major problem — tell me.
But don’t simply ignore the cal
I was told that the vehicle was being diagnosed.
But days have passed and there is still no clear diagnosis, no proper explanation and no definite solution.
The most frustrating part is that the customer is being left completely in the dark.
Is this the level of service customers should expect from an authorised Tata Motors service centre? Brake/battery issues questionable billing, and then my Harrier broke down shortly after service, leaving me stranded late at night. Vehicle still under warranty. @TataMotors_Cars