Matthew Gott

Closer to 40 than 30, mediocre husband to a sensational wife, exhausted father to two supercharged children, ecommerce bod, mighty Bantam.

[Matthew Gott @principal_of_it]

@LNER Thank you - appreciate the quick answer on a Saturday evening!! 🙌

[Matthew Gott @principal_of_it]

@LNER Hello! Your tickets for 14th February 2027 aren't on sale yet, do you know when they will be? I assume it's because it's half term and engineering works might be planned so you're waiting to confirm?

[Matthew Gott @principal_of_it]

@premierinn Hi Premier Inn, we have a booking for 2 rooms next month, is it possible to put a note on your system to request interconnected rooms or being very close together?

[Matthew Gott @principal_of_it]

@RoyalMailHelp Hi, I sent you a tweet yesterday and a DM on Wednesday and no reply to either? Does that mean you've not seen either of those (even though you've replied to PLENTY of other people since) or you have and you're looking into it and there's a problem??

[Matthew Gott @principal_of_it]

@RoyalMailHelp Hi Royal Mail! I've sent you a DM yesterday about an issue, but had no reply - how long does it normally take for a response? Or could someone look at it please?

[Matthew Gott @principal_of_it]

@LNER So that's the thing then - you can't set an alert for those dates, only for dates from late-March onwards, because I assume the Feb dates are already within the next 24 weeks and classed as 'on sale'?

[Matthew Gott @principal_of_it]

@LNER Hello LNER!! Do you have any rough idea when the tickets/times for weekends in February '26 will be available? Assume you're planning some works and keeping your options open but be good to be able to plan for half-term!

[Matthew Gott @principal_of_it]

@HSBC_UK Hi HSBC, currently overseas on holiday and you're repeatedly declining my global money debit card - how can I get you to stop doing this? Also, chat option from new HSBC app doesn't work 🤷‍♂️

[Matthew Gott @principal_of_it]

@SkyHelpTeam Hi! The streams on my Sky Sports Plus channel don't work - I keep getting an error code of AMP1003, even though I've refreshed ally apps, done a software update and rebooted the box.

[Matthew Gott @principal_of_it]

@currys Hi Currys! I'm trying to buy something on your website via 'Buy now, Pay later' and all I get is the message about the server not working when I try to checkout - can someone give it a kick/turn it off and on again please??

[Matthew Gott @principal_of_it]

@SkyHelpTeam Hello Sky! If I have 2 mini boxes and a multi room subscription already, how much would it cost to get another mini box?

[Matthew Gott @principal_of_it]

@FirstWestYorks Sorry, can you be more specific than that? Like where? The 5pm X11 hasn't appeared in Leeds, is that what you mean???

[Matthew Gott @principal_of_it]

@HSBC_UK Hi, trying to apply for a mortgage with you for me and my wife, but you're making her retrieve the application separately, why? Grinding the whole thing to a halt and your website isn't working!!

[Matthew Gott @principal_of_it]

@IanWright0 Hey Wrighty, recognise this absolute legend in the window of a ln optician in Harrogate?!?! 😂😂😂

[Matthew Gott @principal_of_it]

@LNER Thanks Sam, we have an alert set up, but seems odd that we bought the tickets for the return journey on 14th Feb weeks ago and the outward journey still isn't on sale.

[Matthew Gott @principal_of_it]

@LNER Hi, do you know when tickets for travel from Leeds to London on 11th Feb will go on sale? Not sure what the delay is, it's less than 3 months away?

[Matthew Gott @principal_of_it]

@EE Hi EE! The 4G/LTE has stopped working on my Galaxy Watch 4, so checked the settings and got this. Any ideas/thoughts? 🤔

[Matthew Gott @principal_of_it]

@Avis Done!!

[Matthew Gott @principal_of_it]

@Avis Hi, following completion of a rental (paid in advance), I've had an additional charge made to my credit card - please can you clarify why?

[Matthew Gott @principal_of_it]

@AirCanada Hello again... nobody seems to be replying after I gave you the information to the information you asked for? It's not life or death, but still...

[Matthew Gott @principal_of_it]

@AirCanada Hey AC!! We're flying from Heathrow to Calgary soon and my wife currently needs to use a crutch due to a knee injury - do we need to book anything or let you know in advance? Or is it ok just to arrive and take it onboard? Thanks!!