Ray Wu

Noodles are deconstructed dumplings. PM, founder, @ycombinator alum. Current: Product @NianticLabs Worked on @mayhemapp, @MagicBusIO, @JFDIAsia @Lean

[Ray Wu @raywu]

"One kind of heuristic would invent new things to search; another one would discard them. Generally, discarding was more important."—Minsky

[George Kurdin @GeorgeKurdin]

The average dunning email gets ignored. You are literally sending "please ignore me" messages to customers who owe you money.

Playbooks - our workflow system for intelligent collections - is now live on the @usemonk platform.

A system that reasons, not just reminds.

We filmed a 60 second video showing you an experiment between @zhou_squared and @francescocoacci collecting $100K.

Finance, biz-ops and post-sales teams should not be spending time chasing customers.

Many spend 10+hrs/week doing what Joe did in this video:
- context switching between tools (slack, gmail, quickbooks, google sheets)
- breaking flow from deep work
- sending reminders because the average dunning email is ignored

But agentic collections are not enough. Every customer relationship is different.

Some need white-glove treatment and others a nudge. That’s why we built playbooks, giving every business a customizable collection workflow.

With playbooks you can:
- create triggers and workflows specific to a customer segment (tone shift, conditions, escalations to sales/customer support)
- auto-resolve AP questions with context from relevant email threads
- pause automatically when product questions or upsells opportunities come up

Playbooks is how you get paid while you sleep.

And we do it with professionalism and empathy that your customers deserve.

Heading into Q1 with a gap between signed ARR and actual cash? Watch the video.

And if you want to see bloopers from Frank/Joe filming, comment “payday” + tag a teammate and we will send you bloopers from the shoot.

[Ray Wu @raywu]

GTD https://t.co/PXX9YZFLBl

I got around to building v3 of the Airtable GTD tracker / dashboard template to share. Feel free to make a copy and get started!

[Ray Wu @raywu]

@Evanish You got it. Thanks for summarizing beautifully

[Borriss @_Borriss_]

follow @theastrollnaut for more

https://t.co/prFUwITLoL

[Ray Wu @raywu]

@porlando What’s the technological shift? Was it in fact that devices that are capable of video calls are finally ubiquitous by 2010?

[Ray Wu @raywu]

@porlando I like this example. But I’d like to dig deeper of what constitute a better timing for FT and other video calls?

[Hana Mohan @unamashana]

Feela great to launch a new product on @ycombinator. The last time was over two years ago, and there was no public link then. The platform keeps getting better!

🔔 https://t.co/EyLNyPWDzG - iOS Safari web-push notifications demo & code. Check them out: https://t.co/jedldRuwpH

[Ray Wu @raywu]

@porlando What's an example of timing?

[Hana Mohan @unamashana]

The cat’s out of the bag, @MilenaMilak. Thanks :)

[Lorenzo Ligato @lorenzoligato]

@businessbarista Other subscription companies have failed because TAM isn’t that large (eg. StitchFix) or the product/service they offer is not a recurring business (eg, BarkBox’s toys). So the LTV/CAC of those businesses deteriorated as they kept on chasing growth

[Ray Wu @raywu]

https://t.co/SFv2QNOZX0

The impact that Bob made on the open sourced Java community, Guice, Square and the number of people he touched in the valley…

[Yishan @yishan]

What was remarkable was his total end-to-end thinking about this problem, encompassing both the software, hardware, user behavior, and ultimately the fix being just…a better error message.

[Ray Wu @raywu]

@siong1987 haha I was going to say I gotchu but I was too late

[Nick Timiraos @NickTimiraos]

Statement from Yellen, Powell, Gruenberg, and Hsu:

"Today, 11 banks announced $30 billion in deposits into First Republic Bank. This show of support by a group of large banks is most welcome, and demonstrates the resilience of the banking system."

[Ray Wu @raywu]

@ChrisJBakke Superheroes wear capes

[🧔🏻 Vinnie Lauria @vlauria]

@pmarca That misses Albert Einstein, His Holiness the Dalai Lama, and Stephen Hawking. Some of the greatest thinkers over the past 100 years on existential questions about existence and knowledge.

[Ray Wu @raywu]

Maybe SPAC $SVIB $SBNY together so it's a national bank. /s

I hope this wave of panic on regional banks passes. 🙏

[Ray Wu @raywu]

@jamiequint What are your examples of < 1 year?