Michael Redbord

Boston MA. Former @hubspot and @saasworks. Likes: SaaS, travel, customers. Dislikes: average food, full sentences.

[Michael Redbord @redbord]

@eajene @dedricpolite Wow, what a decade. This is such an all-star crew. The show is amazing @dedricpolite !!! @eajene you’re probably the only person on earth who could get me to open Twitter 🙏 hope you’re both doing amazing out there!

[Michael Redbord @redbord]

Wow, some surprising data in here about the state of customer success, tools, and teams.

I'm psyched to share these insights into the state of customer success by @markroberge and Jake Taucher, via @SaaSWorks!

https://t.co/G3lFkXQwCx

[Michael Redbord @redbord]

I'm really excited to share some insights into the state of customer success in 2020 from Jake Tauscher and Mark Roberge.
https://t.co/CuABy9y3mQ

[New Breed @NewBreedRevenue]

This week on the Adding Value Podcast, Guido is joined by former @HubSpot Service Hub GM and current SaaSWorks VP of Operations Mike Redbord (@redbord).

Tune in to learn more from Mike about how businesses can create a powerful #CustomerExperience: https://t.co/6D44ScmgXJ

[Underscore VC @UnderscoreVC]

Post-Series B, the @Jebbit team had a surprising realization: Customer Success was unintentionally “masking” groups of unhealthy customers with stellar support. Here’s how they started scoring customer health and found an “unemotional source of truth.” https://t.co/Elaoqeecgx

[Michael Redbord @redbord]

Come hang out with me and @clientsuccess to talk customer-centric renewals that actually keep you, as a #customersuccess leader, sane! https://t.co/ylqIhDVfug

[Michael Redbord @redbord]

Fascinating take on labor, tech, and professional identity: The Making of the Tech Worker Movement https://t.co/3vpB7PL11G

[Michael Redbord @redbord]

Career advice for people with bad luck https://t.co/U2ixM8H2pK

[Luke Owen @kipowen]

If you are in SaaS and needing some ideas on how to handle your customer contracts during these crazy times, check out @redbord recent chat with folks over at @success_hacker https://t.co/9XZFkwSzGY

[Michael Redbord @redbord]

@DylSell @bookingcom @InterConHotels @JetBlue @saastr @UnitedAirways @HotelTonight @AerLingus 50/50 on that one my friend

[Michael Redbord @redbord]

Interesting day re-booking a trip given #covid and #SaaStr2020 cancellation.

Brands creating loyalty & promoting global health: @bookingcom @InterConHotels @JetBlue @saastr 🙏

Brands losing loyalty & creating economic incentive to spread disease: @UnitedAirways @HotelTonight 🦠

[Michael Redbord @redbord]

@DylSell @bookingcom @InterConHotels @JetBlue @saastr @UnitedAirways @HotelTonight @AerLingus I mean, so is never shutting the lights off on transatlantic flights but that hasn’t stopped them before

[Charlotte Ward @charlottewarduk]

@redbord joined me again for his second podcast stint today, covering how you build a career in support!

#customersupportleaders #podcast #interviews #support #careers https://t.co/SRswrCxUPm

[Michael Redbord @redbord]

Great analysis by @NewBreedMktg on churn models in SaaS: https://t.co/XK9ND2bLL8

[Michael Redbord @redbord]

@cshslack Form's private. What's the deal?

[Michael Redbord @redbord]

Solid read. This is a great article on how the skills SaaS businesses need, like Support, often live in other industries we don't "think" of hiring from: Why You Should Hire Retail or Food Service Workers For Customer Support https://t.co/cxFG6ZsJW7

[Michael Redbord @redbord]

Southwest Airlines’ Bad Week Shows the Difference Between Customer Service and Customer Centricity. "Even the best customer service can’t fix the damage done by company-centric decision-making." --> by @mattlemay https://t.co/Z6gMzCJ9TG

[Michael Redbord @redbord]

Fascinating data on the startup ecosystem, especially in the way founders vs. VCs think. Take a look: @firstround surveyed hundreds of startup builders to find out in this year’s State of Startups Survey: https://t.co/FwNoaemybn

[Michael Redbord @redbord]

As I work on my own mentorship skills, this was an excellent read: How to Be a Career-Changing Mentor — 25 Tips From The Best Mentors We Know – https://t.co/pa4bTY4mnD