@eajene@dedricpolite Wow, what a decade. This is such an all-star crew. The show is amazing @dedricpolite !!! @eajene you’re probably the only person on earth who could get me to open Twitter 🙏 hope you’re both doing amazing out there!
Wow, some surprising data in here about the state of customer success, tools, and teams.
I'm psyched to share these insights into the state of customer success by @markroberge and Jake Taucher, via @SaaSWorks!
https://t.co/G3lFkXQwCx
This week on the Adding Value Podcast, Guido is joined by former @HubSpot Service Hub GM and current SaaSWorks VP of Operations Mike Redbord (@redbord).
Tune in to learn more from Mike about how businesses can create a powerful #CustomerExperience: https://t.co/6D44ScmgXJ
Post-Series B, the @Jebbit team had a surprising realization: Customer Success was unintentionally “masking” groups of unhealthy customers with stellar support. Here’s how they started scoring customer health and found an “unemotional source of truth.” https://t.co/Elaoqeecgx
Come hang out with me and @clientsuccess to talk customer-centric renewals that actually keep you, as a #customersuccess leader, sane! https://t.co/ylqIhDVfug
If you are in SaaS and needing some ideas on how to handle your customer contracts during these crazy times, check out @redbord recent chat with folks over at @success_hacker https://t.co/9XZFkwSzGY
Solid read. This is a great article on how the skills SaaS businesses need, like Support, often live in other industries we don't "think" of hiring from: Why You Should Hire Retail or Food Service Workers For Customer Support https://t.co/cxFG6ZsJW7
Southwest Airlines’ Bad Week Shows the Difference Between Customer Service and Customer Centricity. "Even the best customer service can’t fix the damage done by company-centric decision-making." --> by @mattlemay https://t.co/Z6gMzCJ9TG
Fascinating data on the startup ecosystem, especially in the way founders vs. VCs think. Take a look: @firstround surveyed hundreds of startup builders to find out in this year’s State of Startups Survey: https://t.co/FwNoaemybn
As I work on my own mentorship skills, this was an excellent read: How to Be a Career-Changing Mentor — 25 Tips From The Best Mentors We Know – https://t.co/pa4bTY4mnD